Consumer Duty
Consumer Duty requires firms to act in the best interests of customers, ensuring fair outcomes and clear communication.
Visit the Consumer Duty dedicated microsite on this topicConsumer Duty – Ignore co-manufacturing at your peril
Download here an article by threesixty - Consumer Duty: Ignore Co-Manufacturing At Your Peril - urging firms to look hard at co-manufacturing through the lens of Consumer Duty compliance
Consumer Duty: Impacts on the Wealth Management and Financial Advice Sector (January 2024)
Discover the PIMFA report detailing the Impacts of Consumer Duty on Wealth Management and Financial Advice. Key insights on Fees, Client Support, and Governance
FCA Consumer Duty Next Steps Webinar
Discover the PIMFA summary of the FCA’s Consumer Duty Next Steps webinar (December 2023). Explore key topics including Firm Focus, Fair Value, and more
Joint Trade Association CD Distributor Feedback Framework Guidance 29 Sept 2023
Discover the September 2023 Joint Trade Association Guidance Note on Consumer Duty. Explore the Distributor Feedback Framework and essential data-sharing insights
PIMFA CEO Consumer Duty Roundtable – 11th July 2023 – Updated
Discover the updated PIMFA Briefing Note on the CEO Consumer Duty Roundtable from July 11, 2023, featuring insights on cultural shifts and employee behaviors
Consumer Duty Corner of Bulletin – 1 August 2023
Read here an excerpt from the 1st August 2023 edition PIMFA Bulletin looking at Consumer Duty Next Steps
Consumer Duty Implementation: Creating Clarity and Alignment to Maximise Outcomes
Distributor Feedback Guidance Note 28 July 2023
Discover the July 2023 Joint Trade Association Guidance Note on Consumer Duty. Explore the Distributor Feedback Framework and data-sharing insights for manufacturers
Consumer Duty Paper (June 2023)
Discover the PIMFA paper on Consumer Duty, offering insights for members on FCA expectations and implementation strategies discussed at the March 2023 CEO Roundtable
Delivering Membership Value – PIMFA and the Consumer Duty 2023
Download here the 2023 PIMFA paper Delivering Membership Value - PIMFA and the Consumer Duty, describing PIMFA's work to help our members prepare for Consumer Duty from our membership year, including PIMFA's Activity to Date, the Data Gathering Conundrum and New Areas of Work
Consumer Duty – The Four Outcomes
Discover the PIMFA page on Consumer Duty - The Four Outcomes. Explore insights on Products and Services, Price and Value, Consumer Understanding, and Support
Joint Trade Association Group – FCA Letter in response to trade association letter
Discover the PIMFA page to download the FCA's response to the Joint Trade Association Group letter regarding Data Sharing and its implications for Consumer Duty
SUMMARY OF SPEECH BY SHELDON MILLS: EY WEBINAR – THREE MONTHS TO GO TO THE IMPLEMENTATION DEADLINE
Discover the highlights of Sheldon Mills' address at the EY webinar
PIMFA Associate Member Resources for Consumer Duty
Discover the PIMFA list of Associate Member Resources for Consumer Duty. Download essential tools and information
PIMFA CEO Consumer Duty Roundtable key messages and summary
Explore key messages and insights from the PIMFA CEO Consumer Duty Roundtable, focusing on enhancing consumer protection and industry best practices