Consumer Duty
Consumer Duty requires firms to act in the best interests of customers, ensuring fair outcomes and clear communication.
Visit the Consumer Duty dedicated microsite on this topicConsumer Duty – The Four Outcomes
Discover the PIMFA page on Consumer Duty - The Four Outcomes. Explore insights on Products and Services, Price and Value, Consumer Understanding, and Support
Joint Trade Association Group – FCA Letter in response to trade association letter
Discover the PIMFA page to download the FCA's response to the Joint Trade Association Group letter regarding Data Sharing and its implications for Consumer Duty
Summary of speech by Sheldon Mills: EY webinar – Three months to go to the implementation deadline
Discover the highlights of Sheldon Mills' address at the EY webinar
PIMFA CEO Consumer Duty Roundtable key messages and summary
Explore key messages and insights from the PIMFA CEO Consumer Duty Roundtable, focusing on enhancing consumer protection and industry best practices
Call of Duty: How putting customers front and centre will help industry innovate – Speech Summary
Download here a Speech Summary of The Financial Conduct Authority’s (FCA) Executive Director, Sheldon Mills (Consumers and Competition) speech on the Consumer Duty, 'Call of Duty: How putting customers front and centre will help industry innovate', focusing on innovation, the areas that will have the greatest impact on consumer outcomes and thanking firms for their efforts on compliance
PIMFA response to FCA CP21/36: A New Consumer Duty
Consumer Duty – What it is and how worried should I be?
Download here an article from the PIMFA Autumn Journal 2022, Consumer Duty - What Is It And How Worried Should I Be?, contributed by Investor In Customers and examining why the new Consumer Duty is a fundamental regulatory change and why compliance should be tackled in a timely manner
PIMFA response to A New Consumer Duty – Feedback to CP21/3 and further consultation
