Consumer Duty
Consumer Duty requires firms to act in the best interests of customers, ensuring fair outcomes and clear communication.
Visit the Consumer Duty dedicated microsite on this topicNo More Easy Wins: Uniting Against Claims Management Company (CMC) Excesses – Collegiate Underwriting
Read here an article from PIMFA Journal #30 2024 on No More Easy Wins: Uniting Against Claims Management Company (CMC) Excesses, by Collegiate Underwriting
Consumer Duty – Impacts on the Wealth Management and Financial Advice Sector (2nd Edition)
Discover the updated PIMFA report detailing the Impacts of Consumer Duty on Wealth Management and Financial Advice. Key insights on Fees, Client Support, and Governance
More about PIMFA
Consumer Duty FCA Focus Areas for 2025
View here the PIMFA infographic of the FCA's areas of primary focus on Consumer Duty for 2025
Financial Conduct Authority – Review of firms’ approaches to the Consumer Support Outcome: good practices and areas for improvement
Read our summary of the FCA's firms’ approaches to the Consumer Support Outcome: good practices and areas for improvement
The Year That Was To Come: KPMG’s Regulatory Reflections and Predictions
Our Work
Financial Conduct Authority Consumer Duty Board Reports Good practice and areas for improvement
Read here PIMFA's summary to the Financial Conduct Authority Consumer Duty Board Reports Good practice and areas for improvement, summarising the findings of their review into firms’ approaches to the first annual Consumer Duty (CD) Board report
Financial Conduct Authority Our Consumer Duty focus areas
Discover here the Financial Conduct Authority Our Consumer Duty focus areas, where the FCA describes their ongoing priorities under the Consumer Duty for the remainder of 2025/25
PIMFA’s submission to Call for Input (CfI): Review of requirements following the introduction of the Consumer Duty
Dear CEO Letter – Implementing Consumer Duty Closed Products Services Consumer Investments
Download here the FCA Dear CEO letter to Consumer Investment firms from 16 May 2024 on Implementing the Consumer Duty for closed products and services by 31 July 2024
Consumer Duty Report
Discover insights and analysis in our Consumer Duty Report: How to produce an effective consumer duty board report
Compliancy Services – Consumer Duty and Vulnerable Customers (January 2023)
Discover the January 2023 Compliancy Services paper on Consumer Duty and Vulnerable Customers. Learn about your responsibilities and the importance of culture in compliance
Shoosmiths: The FCA’s new Consumer Duty – The implications for PIMFA members
Discover Shoosmiths' insightful paper on the FCA's CP21/13 consultation, detailing the new Consumer Duty regime aimed at enhancing consumer care standards in 2022