Consumer Duty
Consumer Duty requires firms to act in the best interests of customers, ensuring fair outcomes and clear communication.
Visit the Consumer Duty dedicated microsite on this topicFinancial Conduct Authority Consumer Duty Board Reports Good practice and areas for improvement
Read here PIMFA's summary to the Financial Conduct Authority Consumer Duty Board Reports Good practice and areas for improvement, summarising the findings of their review into firms’ approaches to the first annual Consumer Duty (CD) Board report
Financial Conduct Authority Our Consumer Duty focus areas
Discover here the Financial Conduct Authority Our Consumer Duty focus areas, where the FCA describes their ongoing priorities under the Consumer Duty for the remainder of 2025/25
PIMFA’s submission to Call for Input (CfI): Review of requirements following the introduction of the Consumer Duty
Dear CEO Letter – Implementing Consumer Duty Closed Products Services Consumer Investments
Download here the FCA Dear CEO letter to Consumer Investment firms from 16 May 2024 on Implementing the Consumer Duty for closed products and services by 31 July 2024
Consumer Duty Report
Discover insights and analysis in our Consumer Duty Report: How to produce an effective consumer duty board report
Compliancy Services – Consumer Duty and Vulnerable Customers (January 2023)
Discover the January 2023 Compliancy Services paper on Consumer Duty and Vulnerable Customers. Learn about your responsibilities and the importance of culture in compliance
Shoosmiths: The FCA’s new Consumer Duty – The implications for PIMFA members
Discover Shoosmiths' insightful paper on the FCA's CP21/13 consultation, detailing the new Consumer Duty regime aimed at enhancing consumer care standards in 2022
Consumer Duty – Ignore co-manufacturing at your peril
Download here an article by threesixty - Consumer Duty: Ignore Co-Manufacturing At Your Peril - urging firms to look hard at co-manufacturing through the lens of Consumer Duty compliance
Consumer Duty: Impacts on the Wealth Management and Financial Advice Sector (January 2024)
Discover the PIMFA report detailing the Impacts of Consumer Duty on Wealth Management and Financial Advice. Key insights on Fees, Client Support, and Governance
FCA Consumer Duty Next Steps Webinar
Discover the PIMFA summary of the FCA’s Consumer Duty Next Steps webinar (December 2023). Explore key topics including Firm Focus, Fair Value, and more
Joint Trade Association CD Distributor Feedback Framework Guidance 29 Sept 2023
Discover the September 2023 Joint Trade Association Guidance Note on Consumer Duty. Explore the Distributor Feedback Framework and essential data-sharing insights
Consumer Duty Implementation: Creating Clarity and Alignment to Maximise Outcomes
Distributor Feedback Guidance Note 28 July 2023
Discover the July 2023 Joint Trade Association Guidance Note on Consumer Duty. Explore the Distributor Feedback Framework and data-sharing insights for manufacturers
Consumer Duty Paper (June 2023)
Discover the PIMFA paper on Consumer Duty, offering insights for members on FCA expectations and implementation strategies discussed at the March 2023 CEO Roundtable
Delivering Membership Value – PIMFA and the Consumer Duty 2023
Download here the 2023 PIMFA paper Delivering Membership Value - PIMFA and the Consumer Duty, describing PIMFA's work to help our members prepare for Consumer Duty from our membership year, including PIMFA's Activity to Date, the Data Gathering Conundrum and New Areas of Work