Consumer Duty
Consumer Duty requires firms to act in the best interests of customers, ensuring fair outcomes and clear communication.
Visit the Consumer Duty dedicated microsite on this topicCall of Duty: How putting customers front and centre will help industry innovate – Speech Summary
Download here a Speech Summary of The Financial Conduct Authority’s (FCA) Executive Director, Sheldon Mills (Consumers and Competition) speech on the Consumer Duty, 'Call of Duty: How putting customers front and centre will help industry innovate', focusing on innovation, the areas that will have the greatest impact on consumer outcomes and thanking firms for their efforts on compliance
PIMFA response to FCA CP21/36: A New Consumer Duty
Consumer Duty – What it is and how worried should I be?
Download here an article from the PIMFA Autumn Journal 2022, Consumer Duty - What Is It And How Worried Should I Be?, contributed by Investor In Customers and examining why the new Consumer Duty is a fundamental regulatory change and why compliance should be tackled in a timely manner
Consumer Duty Implementation Plan Template
Discover our comprehensive Consumer Duty Implementation Plan Template, designed to help businesses ensure compliance and enhance customer satisfaction effectively
PIMFA response to A New Consumer Duty – Feedback to CP21/3 and further consultation
