Consumer Duty
Consumer Duty requires firms to act in the best interests of customers, ensuring fair outcomes and clear communication.
Visit the Consumer Duty dedicated microsite on this topicImplementing the FCA’s new Consumer Duty
Summary of speech by Sheldon Mills: EY webinar – Three months to go to the implementation deadline
PIMFA Journal Edition #31
PIMFA Groups Infographic
Consumer Duty – One Year In, What Lies Ahead.
Consumer Duty – increasing incomes by improving outcomes.
Manufacturers, distributors and co-manufacturers under the Consumer Duty
PIMFA Consumer Duty Implementation plan outline Duplicate
FCA 20 February 2024 – What firms are doing well and what they could do better
FCA Consumer Duty annual board report Summary
Financial Conduct Authority Consumer Duty event (31 July 2024)
PIMFA Summary FCA Consumer Duty updates – Insurance multi-firm review of outcomes monitoring
PIMFA Plus
PIMFA collaborates with product and service providers to offer member firms a suite of membership enhancements.