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Consumer Duty Implementation: Creating Clarity and Alignment to Maximise Outcomes

The deadline for implementing the consumer duty has passed, but there's still work to be done embedding it into BAU. Paul Scott, Managing Director of PIMFA associate member Square4, shares his thoughts on the audience poll results from our most recent consumer duty webinar before outlining how PIMFA member firms can clarify and prioritise their day 2 activities.

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