Website Frequently Asked Questions
This page contains answers to frequently asked questions about how to use our website.
Account & Login
Why do I need to login?
- Logging into PIMFA’s website will unlock certain content, personalise your website journey and allow you to register for our events and learning courses
How do I log in?
- You can log in via the Login page.
How do I create an account?
- If you do not have a PIMFA account, you can register for one on our registration page, you don’t need to be a PIMFA member to create an account with us
- You can also check if your firm is a member using our domain checker which can be found on the registration page.
I have forgotten my password. What should I do?
- Go to the Login page.
- Select the Forgotten Password option.
- Enter your email address.
- Follow the reset instructions sent to your inbox.
I have not received my password reset email. What should I do?
- Check your junk or spam folder.
- Check you entered the correct email address.
- Wait a few minutes and try again.
- Contact us at info@pimfa.co.uk if the email still does not arrive.
How do I update my account details?
- You can update your account details on the My Profile page.
- If you have changed firms, you will need to set up a new profile with your new firm email address. Please email info@pimfa.co.uk so we can archive your old profile.
Why can't I log in even though I have an account?
- Check that you are using the email address associated with your PIMFA account.
- Try resetting your password using password reset feature on the login page.
- Contact us at info@pimfa.co.uk if you still cannot access your account.
Can I have more than one account?
- Each user can only have one account associated with their email address.
Why can't I access member benefits after registering?
- Please allow up to 2 working days for your account to be connected to your firm membership.
- If you still cannot access it after this time and believe you should be able to please email at enquiries@pimfa.co.uk .
Can I change the email address on my account?
- Yes, please contact us at enquiries@pimfa.co.uk, if your email has changed but remains within the same firm.
- If you have moved to a different firm, please create a new account and contact us to archive your previous profile.
Membership
How do I enquire about PIMFA membership?
- Please complete our membership enquiry form.
- Alternatively, you can email our membership team at membership@pimfa.co.uk.
How do I check if my firm is a member?
- If you are not sure whether your firm is a member, you can use our domain checker on the registration page.
How do I access member-only content?
- You must be logged into your PIMFA account to view member-only content.
- If you do not have an account, you can register for one here.
- If you are not sure whether your firm is a member, you can use our domain checker on the registration page.
- If you are logged in and still cannot access member content, please contact us at enquiries@pimfa.co.uk.
How do I access the membership portal?
- The portal can be accessed via the MyPIMFA menu in the main navigation.
- The portal can only be accessed by portal administrators.
- Please contact enquiries@pimfa.co.uk if you are unsure who your administrators are or believe you should have administrator access.
Events & Learning
Where do I find upcoming PIMFA events & learning?
- All events can be found on our Events & Learning page
Can non-members attend PIMFA events?
- Some events are open to non-members, while others are exclusively for members.
- Eligibility and ticket options are shown on each event page.
How do I register for an event?
- Select the event you want to attend by clicking View Event.
- Review the event details, including the date, time, location, price and CPD information.
- Click Book Now or scroll to the bottom of the event page to view available tickets, you must be logged in to a PIMFA account to purchase a ticket.
- Select the number of tickets you wish to purchase and click Add Tickets to Basket.
- Review your basket and add any applicable coupons, then click Proceed to Checkout.
- Complete the attendee registration form by selecting the name of each attendee from the drop-down list. (All attendees must have a PIMFA account to register for an event.)
- Click Save and Checkout.
- Review all details and complete any required fields.
- Agree to the Terms and Conditions.
- Enter your payment details and click Place Order.
- A confirmation email will be sent once your booking has been completed.
Where can I view my event bookings?
- You can view all your upcoming and past event bookings on the My Orders page.
I have booked an event but have not received a confirmation email. What should I do?
- Check your junk or spam folder.
- Ensure your payment was completed successfully.
- Contact events@pimfa.co.uk if you cannot locate the confirmation email.
Can I cancel my event booking?
- Event cancellations are subject to the event’s terms and conditions.
- Please contact events@pimfa.co.uk as soon as possible if you need to cancel.
Can I transfer my event booking to a colleague?
- Yes, you can transfer your ticket to a colleague within the same firm.
- Please email events@pimfa.co.uk to arrange this.
My firm is interested in supporting/partnering/sponsoring this event. How can we get involved?
- Please email our events team at events@pimfa.co.uk to discuss getting involved with any of our events.
How do I join an online event or webinar?
- Joining instructions will be sent by email before the event.
- Please check your inbox and junk folder before contacting the events team.
- If you have not received them 24 hours before the event, please email events@pimfa.co.uk.
Where do I find the CPD for an event I have attended?
- You can access all your CPD records on the My CPD page.
- Please ensure you are logged into your PIMFA account to access this page.
- Please note that CPD certificates are only provided for events that offer them.
When will my CPD record be available after an event?
- CPD records are normally uploaded 7 working days after the event has taken place.
I attended an event but my CPD record is missing. What should I do?
- Allow 7 working days for the CPD to be generated.
- Contact events@pimfa.co.uk if the record has not appeared.
- You must have a PIMFA account to access CPD’s. If you don’t have one, please create one here and email events@pimfa.co.uk to generate your CPD.
Email Preferences
How do I sign up for bulletin and email updates?
- To receive updates, you must have a PIMFA account.
- You can update your email preferences on the My Preferences page.
How do I unsubscribe from emails?
- You can manage your email subscriptions on the My Preferences page.
Website Content & Search
How do I search for content on the website?
- Use the website search function at the top of the website.
- Enter a keyword or phrase you are looking for.
- Use the available filters to narrow results by topic.
Why will a document not open?
- Your browser or firewall may be blocking downloads.
- Your device may not have the required software to open the file.
- Try opening the document in another browser.
- Contact info@pimfa.co.uk if you continue to experience issues.
What should I do if a link is broken?
- Refresh the page and try again.
- Check that you are signed in if the content is member-only.
- Contact us at info@pimfa.co.uk and include the page URL where the broken link appears.
Technical Support
Can I use the website on my phone or tablet?
- Yes, our website has been optimised for use on phones and tablets.
Which browsers does the website support?
- The website is designed to work with the latest versions of major browsers, including Chrome, Edge, Firefox and Safari.
- For the best experience, keep your browser updated.
Why is the website running slowly?
- Check your internet connection.
- Try clearing your browser cache and cookies.
- Try using a different browser or device.
- Contact us at info@pimfa.co.uk if the issue persists
How do I report a problem with the website?
- Contact us at info@pimfa.co.uk.
- Explain what you were trying to do.
- Include the page URL where you experienced the issue.
- Include a screenshot where possible.
- Let us know what device and browser you are using.
General
Where can I find PIMFA policies and terms?
- Our policies, terms and conditions, and privacy information can be found in the website footer.
How do I provide feedback about the website?
- We welcome feedback on your experience.
- Please send comments and suggestions to info@pimfa.co.uk.
How do I contact PIMFA?
- For member queries, please email enquiries@pimfa.co.uk.
- For non-member queries, please email info@pimfa.co.uk.
- Please allow up to 2 working days for an email response.
- If you would prefer to speak to someone, please call us on 020 7448 7100.