Consumer Duty
Consumer Duty requires firms to act in the best interests of customers, ensuring fair outcomes and clear communication.
Visit the Consumer Duty dedicated microsite on this topicPIMFA Key Successes Overview 2025/26
Read the overview of how we are continuing to deliver meaningful change and value. Looking at our successes over the last year in Policy and Advocacy and Regulation and Compliance, with an overview of PIMFA Groups, Event Highlights and Awards.
PIMFA Key Successes 2025/26
Read how we are continuing to deliver meaningful change and value. Looking at our successes over the last year in Policy and Advocacy and Regulation and Compliance, with an overview of PIMFA Groups, Event Highlights and Awards.
PIMFA Response to DP25/3 Expanding Consumer Access to Investments
DFM Connect response to DP25/3: Expanding Consumer Access to Investments
PIMFA Response to FCA CP25/36 Client Categorisation and Conflicts of Interest
PIMFA Queries Compendium
This Queries Compendium represents PIMFA’s first publication bringing together a selection of the queries raised by our member firms over the past two years. The queries encompass a wide range of regulatory and operational topics, and we have included those that remain most pertinent and of continuing value to our membership.
PIMFA Response to FCA CP25/37: Targeted clarifications of Handbook materials
PIMFA Regulatory Insights Tracker Summary Report
Read the findings from our first PIMFA Regulatory Insights Tracker
PIMFA summary FCA Consumer Duty update
The Financial Conduct Authority (FCA) has published further plans to streamline rules following the introduction of Consumer Duty. Read our summary here.
Journal #28
Discover here the PIMFA Journal #28 with articles from our members
Implementing the FCA’s new Consumer Duty
Discover page one of the PIMFA Autumn Journal 2022 article on the FCA's New Consumer Duty by Shoosmiths LLP, exploring compliance challenges and solutions
Summary of speech by Sheldon Mills: EY webinar – Three months to go to the implementation deadline
Discover the May 2023 summary of Sheldon Mills' speech at the EY webinar, detailing key messages, benefits of Consumer Duty, and FCA's focus areas ahead of the deadline
FCA Dear CEO letter – Consumer Investment firms – PIMFA Summary 160524
Discover the PIMFA summary of the FCA Dear CEO letter, detailing the Consumer Duty implementation for closed products and services by July 31, 2024