The Personal Investment Management & Financial Advice Association (PIMFA)

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Consumer Duty

Consumer Duty requires firms to act in the best interests of customers, ensuring fair outcomes and clear communication.

Visit the Consumer Duty dedicated microsite on this topic
Join us for the launch of the Guidance on Non-Financial Misconduct for firms …
Free
Date & Time: 23rd Jun 2026 (15:30) - 23rd Jun 2026 (18:00)
Location: Clyde & Co

PIMFA Key Successes Overview 2025/26

Read the overview of how we are continuing to deliver meaningful change and value. Looking at our successes over the last year in Policy and Advocacy and Regulation and Compliance, with an overview of PIMFA Groups, Event Highlights and Awards.

Shared Type: Shared Public
Published: March 27, 2026

PIMFA Key Successes 2025/26

Read how we are continuing to deliver meaningful change and value. Looking at our successes over the last year in Policy and Advocacy and Regulation and Compliance, with an overview of PIMFA Groups, Event Highlights and Awards.

Shared Type: Shared Public
Published: March 27, 2026

PIMFA Response to DP25/3 Expanding Consumer Access to Investments

Paper Type: PIMFA Response Papers
Recipients: Financial Conduct Authority (FCA)
Month Published: March 6, 2026

DFM Connect response to DP25/3: Expanding Consumer Access to Investments

Paper Type: PIMFA Discussion Papers
Recipients: UK Listing Authority (managed by the FCA)
Month Published: March 6, 2026

PIMFA Response to FCA CP25/36 Client Categorisation and Conflicts of Interest

Paper Type: PIMFA Response Papers
Recipients: Financial Conduct Authority (FCA)
Month Published: February 2, 2026

PIMFA Queries Compendium

This Queries Compendium represents PIMFA’s first publication bringing together a selection of the queries raised by our member firms over the past two years. The queries encompass a wide range of regulatory and operational topics, and we have included those that remain most pertinent and of continuing value to our membership.

Shared Type: Shared
Published: February 2, 2026

PIMFA Response to FCA CP25/37: Targeted clarifications of Handbook materials

Paper Type: PIMFA Response Papers
Recipients: Financial Conduct Authority (FCA)
Month Published: January 27, 2026
Hear from leading industry experts on the key issues facing compliance professionals in the investment management and financial advice world. Bringing together a high-level audience who can engage with the…
£275.00 – £590.00
Date & Time: 24th Sep 2026 (8:00) - 24th Sep 2026 (17:00)
CPD: TBC Location: Herbert Smith Freehills Kramer

PIMFA Regulatory Insights Tracker Summary Report

Read the findings from our first PIMFA Regulatory Insights Tracker

Shared Type: Shared Public
Published: November 21, 2025

PIMFA summary FCA Consumer Duty update

The Financial Conduct Authority (FCA) has published further plans to streamline rules following the introduction of Consumer Duty. Read our summary here.

Shared Type: Shared
Published: October 16, 2025

Journal #28

Discover here the PIMFA Journal #28 with articles from our members

Shared Type: Shared Public
Published: September 25, 2025

Implementing the FCA’s new Consumer Duty

Discover page one of the PIMFA Autumn Journal 2022 article on the FCA's New Consumer Duty by Shoosmiths LLP, exploring compliance challenges and solutions

Shared Type: Shared Public
Published: September 25, 2025

Summary of speech by Sheldon Mills: EY webinar – Three months to go to the implementation deadline

Discover the May 2023 summary of Sheldon Mills' speech at the EY webinar, detailing key messages, benefits of Consumer Duty, and FCA's focus areas ahead of the deadline

Shared Type: Shared Public
Published: September 25, 2025

FCA Dear CEO letter – Consumer Investment firms – PIMFA Summary 160524

Discover the PIMFA summary of the FCA Dear CEO letter, detailing the Consumer Duty implementation for closed products and services by July 31, 2024

Shared Type: Shared Public
Published: September 25, 2025
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