Customer Vulnerability
Where consumers may be more susceptible to harm, requiring firms to provide fair treatment, support, and tailored services.
Visit the Customer Vulnerability dedicated microsite on this topic
The purpose of the Regulatory Board Sub Committee is to advise PIMFA on all regulatory matters of significance to its...
PIMFA’s response to Guidance Consultation 20/3: Guidance for firms on the fair treatment of vulnerable customers
PIMFA’s Response to Guidance Consultation 19/3: Guidance for firms on the fair treatment of vulnerable customers
Identifying and supporting vulnerable clients
In this podcast Alex Roberts, PIMFA Senior Policy Advisor, and Chris Fitch, The Vulnerability Lead at The Money Advice Trust,...