The Personal Investment Management & Financial Advice Association (PIMFA)

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Customer Vulnerability

Where consumers may be more susceptible to harm, requiring firms to provide fair treatment, support, and tailored services.

Visit the Customer Vulnerability dedicated microsite on this topic
The purpose of the Regulatory Board Sub Committee is to advise PIMFA on all regulatory matters of significance to its...

PIMFA’s response to Guidance Consultation 20/3: Guidance for firms on the fair treatment of vulnerable customers

Paper Type: PIMFA Response Papers
Recipients: Financial Conduct Authority (FCA)
Month Published: September 29, 2020

PIMFA’s Response to Guidance Consultation 19/3: Guidance for firms on the fair treatment of vulnerable customers

Paper Type: PIMFA Response Papers
Recipients: Financial Conduct Authority (FCA)
Month Published: October 3, 2019

Identifying and supporting vulnerable clients

In this podcast Alex Roberts, PIMFA Senior Policy Advisor, and Chris Fitch, The Vulnerability Lead at The Money Advice Trust,...
21/01/2019
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