A Fresh Perspective on Supporting Customer Vulnerability
In this podcast, David Ostojitsch and Alex Roberts from PIMFA discuss the importance of addressing customer vulnerability in financial services. They explore PIMFA’s newly launched ‘Customer Vulnerability Guide’. The conversation covers the challenges firms face in identifying vulnerable customers and the need for a supportive organisational culture. Additionally, they highlight the potential of technology to help identify vulnerabilities and offer resources to enhance firm practices.
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Customer Vulnerability
Where consumers may be more susceptible to harm, requiring firms to provide fair treatment, support, and tailored services.
Join us for the 2027 Financial Crime Conference to hear from the leading experts on issues affecting firms today. …
£275.00 – £590.00
Date & Time: 25th Feb 2027 (9:00) - 25th Feb 2027 (17:00)
CPD: TBC
Location: Shoosmiths
The PIMFA Customer Vulnerability Learning Programme 2026
Cohort Two Returns: Build Vulnerability Capability That Stands Up to FCA Scrutiny