PIMFA Summary of FCA – retail banking multi firm review on the treatment of customers in vulnerable circumstances (findings) April 2025
View here PIMFA's summary of the findings from the Financial Conduct Authority's retail banking multi firm review on the treatment of customers in vulnerable circumstances, published in April 2025
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Customer Vulnerability
Where consumers may be more susceptible to harm, requiring firms to provide fair treatment, support, and tailored services.
Cohort Two Returns: Build Vulnerability Capability That Stands Up to FCA Scrutiny …
£2,000.00 – £2,500.00
Date & Time: 23rd Sep 2026 (9:30) - 02nd Dec 2026 (12:30)
CPD: 18
Location: Virtual
The PIMFA Customer Vulnerability Learning Programme 2026
Cohort Two Returns: Build Vulnerability Capability That Stands Up to FCA Scrutiny