Customer Vulnerability
Where consumers may be more susceptible to harm, requiring firms to provide fair treatment, support, and tailored services.
Visit the Customer Vulnerability dedicated microsite on this topic
Join PIMFA on 3 December for a post-Budget webinar exploring what the Chancellor’s announcements mean for our sector. Gain practical insights into key fiscal measures, their impact on firms and…
Free
Date & Time: 03rd Dec 2025 (11:00) - 03rd Dec 2025 (12:00)
Location: Virtual
The PIMFA Financial Crime Conference is returning for its 2026 edition – with the regulatory, governmental and technological approach to tackling financial crime evolving, PIMFA will be ready to update…
£275.00 – £590.00
Date & Time: 26th Feb 2026 (9:30) - 26th Feb 2026 (18:00)
CPD: 5
Location: Shoosmiths
Journal #28
PIMFA Journal Edition #31
Understanding Customer Vulnerability – Guidance for Firms (2024)
PIMFA Plus
PIMFA collaborates with product and service providers to offer member firms a suite of membership enhancements.
PIMFA Response to the Financial Services Strategy Sector: Regulatory Cross-Cutting Reforms (Leeds Reforms)
Following from the HUGE success of the PIMFA Women’s Symposium 2025, we are delighted to announce details of the 2026 event. …
£350.00 – £1,100.00
Date & Time: 19th May 2026 (8:00) - 20th May 2026 (17:00)
CPD: 5
Location: London excel
PIMFA Summary of FCA – retail banking multi firm review on the treatment of customers in vulnerable circumstances (findings) April 2025
The CRO Forum is a high-level discussion group, formed and attended by senior professional risk managers from participating PIMFA member...
FCA – The Vulnerability Review Findings and Next Steps
FCA Vulnerability Review publications 7 March 2025 summary
Homepage 2025
PIMFA provides members with essential policy support, market intelligence, events and promotional opportunites, industry insight and much more.
The Year That Was To Come: KPMG’s Regulatory Reflections and Predictions
In this podcast, Philip Deeks, Head of KPMG's Regulatory Insight Centre, shares how PIMFA member firms can snatch victory from...
A Fresh Perspective on Supporting Customer Vulnerability
In this podcast, David Ostojitsch and Alex Roberts from PIMFA discuss the importance of addressing customer vulnerability in financial services....