Customer Vulnerability
Where consumers may be more susceptible to harm, requiring firms to provide fair treatment, support, and tailored services.
Visit the Customer Vulnerability dedicated microsite on this topicPIMFA Understanding Customer Vulnerability Briefing note 31 October
Journal #28
PIMFA Journal Edition #31
Understanding Customer Vulnerability – Guidance for Firms (2024)
PIMFA Response to the Financial Services Strategy Sector: Regulatory Cross-Cutting Reforms (Leeds Reforms)
In this practical and insightful session delivered by the co-founder of the Non-Executive Directors’ Association (‘NEDA’), we demystify the responsibilities, liabilities, and rewards of becoming a NED and provide a…
£300.00 – £400.00
Date & Time: 15th Jan 2026 (9:30) - 15th Jan 2026 (12:30)
CPD: 3
Location: Virtual
Following from the HUGE success of the PIMFA Women’s Symposium 2025, we are delighted to announce details of the 2026 event. …
£350.00 – £750.00
Date & Time: 19th May 2026 (8:00) - 20th May 2026 (17:00)
CPD: 3
Location: London excel
PIMFA Summary of FCA – retail banking multi firm review on the treatment of customers in vulnerable circumstances (findings) April 2025
The CRO Forum is a high-level discussion group, formed and attended by senior professional risk managers from participating PIMFA member...
FCA – The Vulnerability Review Findings and Next Steps
FCA Vulnerability Review publications 7 March 2025 summary
The Year That Was To Come: KPMG’s Regulatory Reflections and Predictions
In this podcast, Philip Deeks, Head of KPMG's Regulatory Insight Centre, shares how PIMFA member firms can snatch victory from...
A Fresh Perspective on Supporting Customer Vulnerability
In this podcast, David Ostojitsch and Alex Roberts from PIMFA discuss the importance of addressing customer vulnerability in financial services....