PIMFA Compliance Conference 2026

David joined PIMFA in November 2022 as Government Relations and Policy Director. He is responsible for PIMFA’s relationships with governments and regulators and regulatory and supervisory policy.

Before joining PIMFA, David spent 16 years working across financial services change and policy, including four years as the Director of Technology and Operations at the Association of Financial Markets Europe (AFME). Earlier in his career, David worked at PwC in investment management and technology advisory.

Lucy Castledine has worked at the FCA since 2008 across a variety of different roles. The majority of her career has been spent in Supervision, but she also has extensive experience of designing and implementing policy, having overseen the implementation of the Mortgage Market Review and the overhaul of the financial promotions rules for high-risk investments.
She also spent a year in Authorisations, as Head of Department for dual-regulated firms.

Currently, Lucy is the Director of Consumer Investments. This includes the Supervision of Advisers and Intermediaries, Wealth Managers, Self-invested personal pensions, Crowdfunders, Peer to peer and Platform Firms.

Lucy is also responsible for overseeing the policing of our perimeter for unauthorised business, ensuring we intervene assertively on misleading Financial Promotions.

Marina is a financial regulation partner with extensive experience of advising a wide range of financial services clients, including wealth managers, on all aspects of financial regulation, risk and compliance management.

Marina has a particular focus on the intersection between regulatory requirements and emerging technologies (such as AI, digital assets, tokenisation and metaverse). Marina has advised BigTechs, FinTechs and traditional financial services on how to navigate the complex landscape of emerging technology and has worked with trade associations on advocacy and thought leadership in the emerging tech space.

Hywel Jenkins is a partner in Herbert Smith Freehills' market leading financial services regulatory team, heading the contentious FSR team in London. He acts for clients from across the financial services industry, including banks, insurers and asset managers.

Hywel advises clients on the full range of interactions with their regulators, including enforcement investigations and skilled persons reviews but also internal investigations and regulatory reporting with the aim of avoiding Enforcement. Hywel is also known for his governance work, advising a number of banks and other firms managers on the implementation of the SMCR and issues arising post-implementation from the regulators’ wider focus on individual accountability.

Hywel also works closely with the employment team in carrying out reviews of accountability, individual misconduct, conduct rules and fitness and propriety assessments following risk or loss events. He is the consultant editor of the Thomson Reuters Practitioner's Guide to the UK Financial Services Rulebooks.

Alex joined PIMFA in June 2017 as a Policy Adviser, where she works on a wide range of regulatory matters, engaging with policy makers and the regulator to promote members’ interests.

She previously worked for the Association of Professional Financial Advisers (APFA) in the same capacity. APFA merged with the Wealth Management Association (WMA) to form PIMFA.

Alex has a legal background, having studied law at Cambridge University and was called to the Bar in 1997. She was a tenant at Lamb Chambers, Temple where she specialised in personal injury claims, contractual disputes and professional negligence. Alex has experience of advisory, drafting and court work including appearances in the Court of Appeal, the High Court and county courts.

Bruce has worked across a broad range of financial services, including retail and commercial banking, wealth management/private banking and asset management in the UK, Dubai and Hong Kong.

Bruce has spent two decades in business leadership, change management and operational roles and a further decade in second line risk and compliance roles in the Lloyds Banking Group, and most recently the Kingwood Group which was acquired by the Mattioli Woods Group in 2025.

Bruce leads the Risk and Regulatory Liaison team at the Mattioli Woods Group. In this wide ranging role Bruce is responsible for the Group’s EWRMF, governance, operational resilience, cyber, 3rd party management, financial crime and for the relationship with regulators. Proactively engaging on the regulatory agenda and delivering for clients in a safe, consistent, compliant way as the Mattioli Woods Group continues its ambitious growth plans is a key focus for Bruce and his team.

Antonia has worked across the life and pensions, asset management, retail banking, and wealth sectors, helping organisations to navigate complex regulatory landscapes.

Over her career she has focused on creating a strong compliance cultures within financial services firms to ensure that firms not only meet regulatory expectations but also build trust with clients and stakeholders.

As Group Compliance Director Antonia is focused on providing compliance oversight and assurance, advisory support to the business and in making sure SJP meets regulatory requirements.

Antonia joined SJP from M&G where she was Director of Regulatory Development and Liaison providing regulatory advice and support to the business to anticipate regulatory concerns and build constructive relationships with regulators.

At the Financial Conduct Authority (FCA), she had several leadership roles including supervising two major Insurance Groups through the financial crisis and leading on the design of the Supervision model for the FCA. Antonia has also worked at Deloitte and Lloyds of London.

Andy currently leads the Financial Ombudsman Service’s Directorate responsible for resolving complaints about pensions, investments and insurance. Previously, he led the service’s small business team.

Prior to joining the FOS, Andy worked for 15 years at the Competition and Markets Authority, in various roles including Director of Mergers and Director of Policy. Andy is a chartered accountant and, before moving into the public sector, he spent several years advising companies on mergers and acquisitions.

Before joining PIMFA, Maria held various roles within financial regulation. She is a former civil servant and studied law and legislative studies with a year working in Westminster Parliament. Maria was called to the Bar of England and Wales in 2019 and holds a Master of Laws in European Social Security from KU Leuven, where she focused on pensions.

Karen joined Brooks MacDonald in June 2025 as Chief Operating Officer, bringing over twenty years’ experience across financial services.

Her career spans senior roles in large global financial services institutions, including, leading regulatory change at BlackRock, giving her a deep perspective on servicing clients in highly complex, regulated environments.

As COO, Karen oversees, operations, technology and cyber security with a strong focus on how innovation can enhance both resilience and client experience.

Karen leads Brooks Macdonald’s AI, data and client experience initiatives, championing the use of technology to drive better outcomes for clients.

Kent Mackenzie is Chief Commercial Officer at Aveni, the UK AI fintech specialising in financial services compliance. With over two decades of experience, he has held senior roles at NatWest, Morgan Stanley, Lloyds Banking Group, and Deloitte, where he led risk analytics and compliance programmes at institutional scale.

At Deloitte, he founded RegHub, an award-winning AI-powered regulatory change platform, later acquired by Corlytics, where he served as Chief Operating Officer. He subsequently studied agentic AI at MIT before establishing his own advisory firm.

Kent now leads Aveni's commercial strategy, focusing on scaling AI-driven compliance solutions across the banking sector.

Richard Moore is Director of IT Strategy & Architecture at AJ Bell, where he leads Architecture, Integration Engineering, Data Engineering, Data Migration, GenAI Engineering and Developer Experience. Over the past 18 years, he has played a key role in shaping and delivering major technology transformation initiatives across the business.

Richard is responsible for AJ Bell's technology strategy and AI agenda, including the firm's GenAI platform and approach to adopting emerging technologies in a safe, scalable, and commercially focused way. His experience spans operations, engineering, architecture, and delivery, giving him a practical perspective on how technology can improve customer outcomes, increase efficiency, and support long-term business growth.

Lisa Lund is Director of Bereavement Services at Octopus Legacy, having led National Bereavement Service (NBS) from its early years, which Octopus Legacy went on to acquire. Lisa built NBS into one of the UK’s leading providers of bereavement support and training for financial services and legal firms, and now leads training, business development and client relationship strategy across the Octopus Legacy group.

With deep expertise in the practical and emotional realities of bereavement administration, Lisa works closely with financial institutions to help them navigate the FCA’s multi-firm review into bereavement processes – recently writing on the subject for Professional Adviser, where she argued the review is an opportunity, not a threat, for firms willing to design bereavement journeys around people rather than paperwork.

Lisa will be presenting alongside her colleague Anne Wadey, Bereavement Consultant at NBS, who brings over 30 years’ experience supporting bereaved people across the NHS, legal and financial sectors, and was the author of the final two editions of Which? Books’ What to do when someone dies.

Maja joined PIMFA as Senior Policy Adviser, EU and Government Affairs in November 2018. She is a former diplomat, public affairs and policy official with extensive experience of international, European and UK government and policy operations.
At PIMFA, Maja is responsible for developing policy and implementing the associated advocacy work with key EU and UK institutions, including the European Commission, Parliament, and Council, HMG, and the FCA, on a range of European and UK legislative and regulatory issues.

Prior to PIMFA, Maja worked at the City of London Corporation as an European Policy and European Regulation Adviser, focusing on Brexit related issues and on strengthening the dialogue between the UK-based financial and professional services industry, the UK government, regulatory authorities, EU institutions and Member States. While in the diplomatic service, Maja worked on numerous policy initiatives, engagement strategies and advocacy efforts, including Croatia’s negotiations for membership of the EU and NATO.

Maja was educated at the University of Zagreb, Croatia.

Hywel Jenkins is a partner in Herbert Smith Freehills' market leading financial services regulatory team, heading the contentious FSR team in London. He acts for clients from across the financial services industry, including banks, insurers and asset managers.

Hywel advises clients on the full range of interactions with their regulators, including enforcement investigations and skilled persons reviews but also internal investigations and regulatory reporting with the aim of avoiding Enforcement. Hywel is also known for his governance work, advising a number of banks and other firms managers on the implementation of the SMCR and issues arising post-implementation from the regulators’ wider focus on individual accountability.

Hywel also works closely with the employment team in carrying out reviews of accountability, individual misconduct, conduct rules and fitness and propriety assessments following risk or loss events. He is the consultant editor of the Thomson Reuters Practitioner's Guide to the UK Financial Services Rulebooks.

Kameka McLean is the Group Head of HR at Walker Crips Group and an international speaker on wellbeing, mental health, DEI, and HR best practice. With 15+ years in financial services, she is known for connecting regulatory expectations, human behaviour, and organisational culture into a unified, people centred governance system.

She leads the Group’s HR and culture agenda, strengthening SMCR accountability, modernising conduct frameworks, and embedding FCA aligned operating rhythms. Her work positions compliance as a leadership discipline rooted in fairness, clarity, and psychological safety.

Kameka speaks globally on inclusive governance and ethical leadership, translating complex regulatory requirements into practical systems that reduce conduct risk and elevate leadership capability.

Joanna Shackleton is Head of Human Resources and a member of the Management Board at LGT Wealth Management.

Joanna joined the firm in 2014 as HR Manager, became Head of Human Resources in 2016 and was appointed a member of the Management Board in 2018.

Her role places her at the centre of LGT’s people strategy, culture, leadership and organisational development. She brings deep HR experience from across financial services and the wider professional sector.

Joanna’s perspective combines senior people leadership with the practical realities of embedding culture, capability and accountability across a growing wealth management business.

I am Grant Thornton’s Head of Financial Services Regulatory Advisory and lead our Investment Management practice, where I help clients navigate the challenges of current regulation and prepare for emerging requirements.

I am one of the most active individuals in the UK carrying out Skilled Person Reviews instigated by the regulator, and I frequently advise firms on how to respond to regulatory investigations.

I have specialist expertise across a wide range of conduct matters within wealth management, financial advisory and the wider investment management industry. Over many years, I have also worked asset and client money issues and investment firm prudential requirements. Projects I have led on effective risk management frameworks and improving product governance have given me exposure to a broad sweep of the financial services industry.

Having spent 10 (of my 30) years in senior risk and regulatory management roles within major organisations, I have a strong sense of what regulated firms can achieve in practice, as well as what the regulator needs to see.

I also lead Grant Thornton’s Risk and Regulation Unravelled podcast, a monthly series that explores the latest regulatory developments and what they mean for firms. Each episode brings practical insights on topics such as Consumer Duty, operational resilience, prudential rules and market reviews.

As host, I draw on my experience to help listeners understand complex changes and identify clear actions to stay ahead of the curve.

Will is a Partner at Killik & Co, having joined the firm in 2018. He is the Head of Proposition Management, having previously served as the Head of Wealth Planning.

Will oversees the strategic design, packaging, and continuous refinement of the firm’s suite of products and services to ensure they meet client needs, satisfy regulatory standards, and drive commercial growth.

In addition, he is a Chartered Financial Planner (CFP) Practitioner. Will specialises in working with individuals and families to understand their financial position, lifetime goals, and develop tailored long-term strategic financial plans alongside investment mandates to help achieve these.

He regularly contributes to the financial press, including the Financial Times, and This is Money.

Alex is Group Advice Director at St. James's Place. She is a tax lawyer by background and joined the firm in 2010. An advocate for financial education and women in financial services, Alex is a key industry spokesperson on these subjects, overseas all aspects of SJP's advice proposition and has been a school governor at JAGs since 2020.

Alex joined PIMFA in June 2017 as a Policy Adviser, where she works on a wide range of regulatory matters, engaging with policy makers and the regulator to promote members’ interests.

She previously worked for the Association of Professional Financial Advisers (APFA) in the same capacity. APFA merged with the Wealth Management Association (WMA) to form PIMFA.

Alex has a legal background, having studied law at Cambridge University and was called to the Bar in 1997. She was a tenant at Lamb Chambers, Temple where she specialised in personal injury claims, contractual disputes and professional negligence. Alex has experience of advisory, drafting and court work including appearances in the Court of Appeal, the High Court and county courts.