Consumer Duty
Consumer Duty requires firms to act in the best interests of customers, ensuring fair outcomes and clear communication.
Visit the Consumer Duty dedicated microsite on this topicConsumer Duty – The Four Outcomes
Joint Trade Association Group – FCA Letter in response to trade association letter
SUMMARY OF SPEECH BY SHELDON MILLS: EY WEBINAR – THREE MONTHS TO GO TO THE IMPLEMENTATION DEADLINE
PIMFA Associate Member Resources for Consumer Duty
PIMFA CEO Consumer Duty Roundtable key messages and summary
Call of Duty: How putting customers front and centre will help industry innovate – Speech Summary
PIMFA response to FCA CP21/36: A New Consumer Duty
Consumer Duty – What it is and how worried should I be?
Consumer Duty Implementation Plan Template
The Consumer Duty Working Group supports firms in understanding the implications of the new rules and the structural and operational...
PIMFA response to A New Consumer Duty – Feedback to CP21/3 and further consultation
PIMFA’s Vulnerable Customers Working Group is a forum for members to exchange best practice and to discuss queries, issues and...
The purpose of the Regulatory Board Sub Committee is to advise PIMFA on all regulatory matters of significance to its...
Building an effective compliance program
In this podcast episode we speak with Jason Cropper, Global Head of Commercial, GRC at PIMFA associate member firm Mitratech,...