Consumer Duty
Consumer Duty requires firms to act in the best interests of customers, ensuring fair outcomes and clear communication.
Visit the Consumer Duty dedicated microsite on this topicConsumer Duty Implementation: Creating Clarity and Alignment to Maximise Outcomes
The deadline for implementing the consumer duty has passed, but there's still work to be done embedding it into BAU....
Distributor Feedback Guidance Note 28 July 2023
Consumer Duty Paper (June 2023)
Delivering Membership Value – PIMFA and the Consumer Duty 2023
Consumer Duty – The Four Outcomes
Joint Trade Association Group – FCA Letter in response to trade association letter
SUMMARY OF SPEECH BY SHELDON MILLS: EY WEBINAR – THREE MONTHS TO GO TO THE IMPLEMENTATION DEADLINE
PIMFA Associate Member Resources for Consumer Duty
PIMFA CEO Consumer Duty Roundtable key messages and summary
Call of Duty: How putting customers front and centre will help industry innovate – Speech Summary
PIMFA response to FCA CP21/36: A New Consumer Duty
Consumer Duty – What it is and how worried should I be?
Consumer Duty Implementation Plan Template
The Consumer Duty Working Group supports firms in understanding the implications of the new rules and the structural and operational...
Why PIMFA – Join Now Page
Why PIMFA - Join Now Page