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Consumer Duty

Consumer Duty requires firms to act in the best interests of customers, ensuring fair outcomes and clear communication.

Visit the Consumer Duty dedicated microsite on this topic

Distributor Feedback Guidance Note 28 July 2023

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Published: July 31, 2023

Consumer Duty Paper (June 2023)

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Published: June 28, 2023

Delivering Membership Value – PIMFA and the Consumer Duty 2023

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Published: June 27, 2023

Consumer Duty – The Four Outcomes

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Published: June 1, 2023

Joint Trade Association Group – FCA Letter in response to trade association letter

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Published: May 31, 2023

SUMMARY OF SPEECH BY SHELDON MILLS: EY WEBINAR – THREE MONTHS TO GO TO THE IMPLEMENTATION DEADLINE

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Published: May 22, 2023

PIMFA Associate Member Resources for Consumer Duty

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Published: May 19, 2023

PIMFA CEO Consumer Duty Roundtable key messages and summary

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Published: April 6, 2023

Call of Duty: How putting customers front and centre will help industry innovate – Speech Summary

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Published: February 24, 2023

Online training course submission

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Consumer Duty – What it is and how worried should I be?

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Published: January 23, 2023

Consumer Duty Implementation Plan Template

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Published: September 23, 2022
The Consumer Duty Working Group supports firms in understanding the implications of the new rules and the structural and operational...

Why PIMFA – Join Now Page

Why PIMFA - Join Now Page
PIMFA’s Vulnerable Customers Working Group is a forum for members to exchange best practice and to discuss queries, issues and...
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