The Personal Investment Management & Financial Advice Association (PIMFA)

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Consumer Duty

Consumer Duty requires firms to act in the best interests of customers, ensuring fair outcomes and clear communication.

Visit the Consumer Duty dedicated microsite on this topic

PIMFA Summary FCA Consumer Duty updates – Insurance multi-firm review of outcomes monitoring

Shared Type: Shared Public
Published: September 25, 2025

PIMFA Plus

PIMFA collaborates with product and service providers to offer member firms a suite of membership enhancements.

PIMFA Response to the Financial Services Strategy Sector: Regulatory Cross-Cutting Reforms (Leeds Reforms)

Paper Type: PIMFA Response Papers
Recipients: HM Treasury
Month Published: September 9, 2025
Following from the HUGE success of the PIMFA Women’s Symposium 2025, we are delighted to announce details of the 2026 event. …
£350.00 – £1,100.00
Date & Time: 19th May 2026 (8:00) - 20th May 2026 (17:00)
CPD: TBC Location: London Excel

No More Easy Wins: Uniting Against Claims Management Company (CMC) Excesses – Collegiate Underwriting

Shared Type: Shared Public
Published: May 20, 2025

Consumer Duty – Impacts on the Wealth Management and Financial Advice Sector (2nd Edition)

Shared Type: Shared
Published: May 8, 2025

More about PIMFA

PIMFA is the UK’s leading trade association for wealth management, investment services, and financial advice firms.
The CRO Forum is a high-level discussion group, formed and attended by senior professional risk managers from participating PIMFA member...

Consumer Duty FCA Focus Areas for 2025

Shared Type: Shared Public
Published: March 24, 2025

Financial Conduct Authority – Review of firms’ approaches to the Consumer Support Outcome: good practices and areas for improvement

Shared Type: Shared Public
Published: March 11, 2025

The Year That Was To Come: KPMG’s Regulatory Reflections and Predictions

In this podcast, Philip Deeks, Head of KPMG's Regulatory Insight Centre, shares how PIMFA member firms can snatch victory from...
13/02/2025

Our Work

Our mission is to help create a UK culture of thriving financial health through constructive advocacy, creating connections and practical support.

Financial Conduct Authority Consumer Duty Board Reports Good practice and areas for improvement

Shared Type: Shared Public
Published: December 13, 2024

Financial Conduct Authority Our Consumer Duty focus areas

Shared Type: Shared Public
Published: December 13, 2024

PIMFA’s submission to Call for Input (CfI): Review of requirements following the introduction of the Consumer Duty

Paper Type: PIMFA Response Papers
Recipients: Financial Conduct Authority (FCA)
Month Published: October 31, 2024
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