Consumer Duty
Consumer Duty requires firms to act in the best interests of customers, ensuring fair outcomes and clear communication.
Visit the Consumer Duty dedicated microsite on this topicThe Year That Was To Come: KPMG’s Regulatory Reflections and Predictions
In this podcast, Philip Deeks, Head of KPMG's Regulatory Insight Centre, shares how PIMFA member firms can snatch victory from...
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Our mission is to help create a UK culture of thriving financial health through constructive advocacy, creating connections and practical support.
Financial Conduct Authority Consumer Duty Board Reports Good practice and areas for improvement
Financial Conduct Authority Our Consumer Duty focus areas
Dear CEO Letter – Implementing Consumer Duty Closed Products Services Consumer Investments
Consumer Duty Report
Compliancy Services – Consumer Duty and Vulnerable Customers (January 2023)
Shoosmiths: The FCA’s new Consumer Duty – The implications for PIMFA members
Consumer Duty – Ignore co-manufacturing at your peril
Consumer Duty: Impacts on the Wealth Management and Financial Advice Sector (January 2024)
FCA Consumer Duty Next Steps Webinar
Joint Trade Association CD Distributor Feedback Framework Guidance 29 Sept 2023
PIMFA CEO Consumer Duty Roundtable – 11th July 2023 – Updated
Consumer Duty Corner of Bulletin – 1 August 2023
Consumer Duty Implementation: Creating Clarity and Alignment to Maximise Outcomes
The deadline for implementing the consumer duty has passed, but there's still work to be done embedding it into BAU....