The Personal Investment Management & Financial Advice Association (PIMFA)

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Consumer Duty

Consumer Duty requires firms to act in the best interests of customers, ensuring fair outcomes and clear communication.

Visit the Consumer Duty dedicated microsite on this topic
The CRO Forum is a high-level discussion group, formed and attended by senior professional risk managers from participating PIMFA member...

Consumer Duty FCA Focus Areas for 2025

Shared Type: Shared Public
Published: March 24, 2025

Financial Conduct Authority – Review of firms’ approaches to the Consumer Support Outcome: good practices and areas for improvement

Shared Type: Shared Public
Published: March 11, 2025

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The Year That Was To Come: KPMG’s Regulatory Reflections and Predictions

In this podcast, Philip Deeks, Head of KPMG's Regulatory Insight Centre, shares how PIMFA member firms can snatch victory from...
13/02/2025

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Financial Conduct Authority Consumer Duty Board Reports Good practice and areas for improvement

Shared Type: Shared Public
Published: December 13, 2024

Financial Conduct Authority Our Consumer Duty focus areas

Shared Type: Shared Public
Published: December 13, 2024

PIMFA’s submission to Call for Input (CfI): Review of requirements following the introduction of the Consumer Duty

Paper Type: PIMFA Response Papers
Recipients: Financial Conduct Authority (FCA)
Month Published: October 31, 2024

Dear CEO Letter – Implementing Consumer Duty Closed Products Services Consumer Investments

Shared Type: Shared Public
Published: May 22, 2024

Consumer Duty Report

Shared Type: Shared
Published: April 26, 2024

Compliancy Services – Consumer Duty and Vulnerable Customers (January 2023)

Shared Type: Shared
Published: January 30, 2024

Shoosmiths: The FCA’s new Consumer Duty – The implications for PIMFA members

Shared Type: Shared
Published: January 11, 2024

Consumer Duty – Ignore co-manufacturing at your peril

Shared Type: Shared Public
Published: January 9, 2024
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