Investor in Customers

Head Office

Firm Overview

Using our unique methodology, we'll analyse feedback from your customers, employees and senior management team to shine a light on the two most important area of your business – customer experience and employee engagement.

We’ll identify what drives success and get to the root of any problem by identifying the weak links in the customer experience you deliver and the impact this has on employee motivation.

Successful organisations understand how vital it is that customer experience is consistent across all customer groups and that employees work together effectively. That is why a vital part of the insights we provide is to segment your customers and employees into key groups, to verify that internal and external goals are aligned and ensure that all areas of the business do the right thing at the right time – every time!

Our insight will lead to an achievable plan of action, opening the door to immediate improvements and greater loyalty.

We can help you resource any initiatives you don't have the time or expertise to deliver yourselves, freeing up valuable time. Plus, having specialised for more than 15 years in helping companies across a variety of sectors become remarkable, we'll share best practice examples and benchmarks to enhance your attraction and retention of both customers and employees.

Once we assess and analyse how well you currently perform and how you could become even more remarkable, we will recognise your success with an IIC Award to help you promote your customer centricity to existing and potential customers.