PIMFA Webinar: Equipping Consumer Duty Champions and Senior Executives with the knowledge to discharge their accountabilities under the Consumer Duty 2023

The SM&CR ‘Duty of Responsibility’ and the ‘Senior Manager Conduct Rules’ establish clear senior management responsibility for complying with the requirements of the Consumer Duty. This includes a requirement for Senior Managers to personally attest that the Consumer Duty is embedded within their firm.

At least annually, a firm’s board, or an equivalent governing body, must also review and approve an assessment of whether the firm is delivering good customer outcomes consistent with the Duty.

This webinar will help you:

• Understand the requirements and expectations of Senior Managers;
• Provide examples of the ‘reasonable steps’ Senior Managers should take to effectively discharge their individual and collective responsibilities; and
• Provide examples of industry and regulatory best practice.

Who should attend?

• Consumer Duty Champions
• Senior Executives responsible for ensuring ‘good outcomes’
• Chief Risk Officers and Heads of Compliance
• Risk & Compliance Managers
• In-house Compliance Advisory