PIMFA Learning: PwC Consumer Duty Series- Session 1: Testing consumer outcomes
The Duty requires firms to help customers achieve good outcomes, and to report on this annually. Consequently, firms must be able to measure if they are achieving good outcomes for their customers.
This workshop will focus on:
• Helping firms consider the design considerations for testing each of the four outcomes.
• Considering what data will be required for monitoring and testing outcomes.
• Considering what actions may be required to remediate poor outcomes.
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