Consumer Duty
Consumer Duty requires firms to act in the best interests of customers, ensuring fair outcomes and clear communication.
Visit the Consumer Duty dedicated microsite on this topicFinancial Conduct Authority Consumer Duty event (31 July 2024)
PIMFA Summary – Consumer Duty annual board report
PIMFA Summary FCA Consumer Duty updates – Insurance multi-firm review of outcomes monitoring
PIMFA Response to the Financial Services Strategy Sector: Regulatory Cross-Cutting Reforms (Leeds Reforms)
In this practical and insightful session delivered by the co-founder of the Non-Executive Directors’ Association (‘NEDA’), we demystify the responsibilities, liabilities, and rewards of becoming a NED and provide a…
£300.00 – £400.00
Date & Time: 15th Jan 2026 (9:30) - 15th Jan 2026 (12:30)
CPD: 3
Location: Virtual
Following from the HUGE success of the PIMFA Women’s Symposium 2025, we are delighted to announce details of the 2026 event. …
£350.00 – £1,100.00
Date & Time: 19th May 2026 (8:00) - 20th May 2026 (17:00)
CPD: 3
Location: London excel
No More Easy Wins: Uniting Against Claims Management Company (CMC) Excesses – Collegiate Underwriting
Consumer Duty – Impacts on the Wealth Management and Financial Advice Sector (2nd Edition)
The revolution will not be technologised – Altus Consulting
The CRO Forum is a high-level discussion group, formed and attended by senior professional risk managers from participating PIMFA member...
Consumer Duty FCA Focus Areas for 2025
Financial Conduct Authority – Review of firms’ approaches to the Consumer Support Outcome: good practices and areas for improvement
The Year That Was To Come: KPMG’s Regulatory Reflections and Predictions
In this podcast, Philip Deeks, Head of KPMG's Regulatory Insight Centre, shares how PIMFA member firms can snatch victory from...