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PIMFA's Customer Vulnerability Learning Programme, led by the award-winning vulnerability training team at The Money Advice Trust …
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£1,799.00 – £2,300.00
Date & Time: 23rd Sep 2025 (9:30) - 18th Nov 2025 (12:30)
CPD: 18
Location: Virtual
Following from the HUGE success of the PIMFA Women’s Symposium 2025, we are delighted to announce details of the 2026 event. …
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£350.00 – £1,100.00
Date & Time: 19th May 2026 (8:00) - 20th May 2026 (17:00)
CPD: 18
Location: London excel
The FCA review of Consumer Duty implementation within payment firms published in October 2024 found that just over half were satisfactory, while nearly half were categorised as needing "significant work" to meet the Duty's requirements. In yet another reminder, the FCA expects your firm to identify gaps in your compliance with the Duty and "act immediately, putting plans in place to address shortcomings." In this…
£400.00 – £500.00
Date & Time: 20th Nov 2024 (9:30 - 12:30)
CPD: 3
Location: In Person
FCA fines against firms and individuals totalling £87 million so far in 2024 indicate a serious knowledge gap among senior managers in financial services firms. They are often unprepared and overwhelmed to interpret and respond appropriately to the volume and complexity of regulatory change for which they are responsible. In this FREE 60-minute webinar, experts from CCL Academy unpack what you, as a newly appointed…
Free
Date & Time: 26th Nov 2024 (14:00 - 15:00)
Location: In Person
Before the FCA initiates a Section 166 review of your firm's approach to CASS, the regulator typically takes several preliminary steps to assess your firm's compliance and risk profile. Yet for many firm’s the regulators actions before a s166 is triggered, remain a mystery. In this FREE 60-minute webinar, we unpick the crucial steps leading up to a Section 166 notice, demystifying the key processes…
Free
Date & Time: 14th Jan 2025 (11:00 - 12:00)
Location: In Person
The FCA's Section 166, "Skilled Person Review," is one of the regulator's go-to tools they’re not afraid to use, when assessing your firm's compliance with the CASS rules. No need to be concerned? Think again, as s166 reviews continuing to rise across the sector, firms should be in no doubt that the FCA is prepared to appoint an independent third party to conduct a 'drains…
Free
Date & Time: 21st Jan 2025 (11:00 - 12:00)
Location: In Person
Customer vulnerability is a complex area that PIMFA member firms must get right. Ultimately, it is about identifying customers with vulnerable characteristics and ensuring they consistently experience good outcomes. That’s not as easy as it sounds, especially when The FCA has made clear that it will apply a vulnerability lens to its ongoing supervisory and enforcement work. This live tutor-led training course delivered by vulnerability…
£350.00 – £450.00
Date & Time: 28th Jan 2025 (14:00 - 17:00)
CPD: 3
Location: In Person
Non-Financial Misconduct (NFM) is now a boardroom issue. Workplace behaviours such as harassment, bullying, discrimination and abuse are, in the eyes of the regulator, indicators of a poor workplace culture, lacking diversity and inclusion in your firm. High-profile cases from the past year and the recent FCA D&I Consultation Paper (CP23/20) underscore that non-financial misconduct poses a significant business risk that needs addressing. Whether certain…
£400.00 – £500.00
Date & Time: 29th Jan 2025 (10:00 - 12:00)
CPD: 2
Location: In Person