The Future of Consumer Duty Starts in the Boardroom

Consumer Duty cuts across a firm’s entire business, making this a valuable opportunity for senior executives to connect board-level oversight with the challenges their firms face in practice. The session will encourage executives to challenge whether board packs support meaningful scrutiny, whether fair value is being tested rather than assumed, and whether accountability is clear across distribution chains and third-party relationships.

By bringing these topics together, the event will help executives identify questions to take back to their boards and leadership teams, recognise where further support may be needed, and inform longer-term planning. Its value lies in moving beyond accountability as a standalone issue to consider how governance, risk appetite and oversight work together to support Consumer Duty.