PIMFA Webinar: FOS Business Portal : Ombudsman Connect

The Financial Ombudsman Service are modernising their systems to better serve the financial services sector, customers and staff, with the aim of improving the casework processes and customer journey, whilst making the process seamless for businesses.

In support of this, it has recently launched a business portal-Ombudsman Connect, which will allow businesses to easily provide case information and gain better insight into complaints to help drive improvements.

In partnership with the FOS, we are hosting a webinar for firms where the FOS’ Transformation Team will share an online demonstration of Ombudsman Connect and provide an opportunity member firms to ask questions and provide input.