PIMFA Learning: PwC Consumer Duty Series- Session 1: Testing consumer outcomes
Start the series with practical insights on how to effectively test and evidence consumer outcomes under the FCA’s Consumer Duty. This session, led by PwC experts, will cover proven methodologies, data-driven approaches, and governance practices to help firms meet regulatory expectations and deliver good outcomes for clients.
The Duty requires firms to help customers achieve good outcomes, and to report on this annually. Consequently, firms must be able to measure if they are achieving good outcomes for their customers.
This workshop will focus on:
• Helping firms consider the design considerations for testing each of the four outcomes.
• Considering what data will be required for monitoring and testing outcomes.
• Considering what actions may be required to remediate poor outcomes.
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