Conduct & Culture Roundtable 2026: From Culture Statements to Cultural Evidence

Having led learning teams at the Institute of Risk Management, The British Bankers Association and most recently at UK Finance where he developed learning academies on Vulnerability, Financial Crime and Conduct & Culture, Philip is considered a leading authority in L&D within financial services.

At PIMFA, Philip’s responsibility is to design and deliver a suite of innovative learning solutions that not only support members to meet their regulatory obligations but help them develop the skills and talents their staff need to take advantage of digital transformation.

A qualified trainer, Philip was awarded Fellowship of The Learning Performance Institute in 2018.

Rachel is responsible for knowledge management. A core part of her role is designing and delivering training for lawyers while also supporting clients with bespoke training initiatives. In addition to leading the financial services team’s knowhow and training programme and keeping the team up to date on the latest regulatory initiatives she is also responsible for the team’s thought leadership work.

Kirti advises the full range of employment law issues, but focusses on helping clients find solutions to business-critical matters: senior exits, the protection of business assets and confidentiality, reputationally-important litigation, regulatory issues such as non-financial misconduct, investigations and C-suite appointments.

Having led learning teams at the Institute of Risk Management, The British Bankers Association and most recently at UK Finance where he developed learning academies on Vulnerability, Financial Crime and Conduct & Culture, Philip is considered a leading authority in L&D within financial services.

At PIMFA, Philip’s responsibility is to design and deliver a suite of innovative learning solutions that not only support members to meet their regulatory obligations but help them develop the skills and talents their staff need to take advantage of digital transformation.

A qualified trainer, Philip was awarded Fellowship of The Learning Performance Institute in 2018.

Adrian spent the first decade of his career working in corporate banking and lending with ABN AMRO, GE Capital, and BNP Paribas. He joined the energy sector to bring commercial expertise to the privatisation of British Gas, where he spent ten years. During this time, he served as Managing Director of the largest residential business of British Gas, as well as Managing Director of E.ON’s property services and renewable energy business.

Richard is Head of Compliance and MLRO at JM Finn.

He has over 20 years’ experience in Compliance & Risk roles starting his career at Barclays before working at F&C Asset Management, and Close Brothers Asset Management.

Prior to joining JM Finn, Richard was Chief Risk Officer at Kingswood Group.
He is a CFA Charterholder and a Chartered Fellow of the CISI. Richard is also Chair of the PIMFA Regulation Committee, and a member CISI Compliance Forum as well as the CISI Ethics and Integrity Committee. Outside of work, Richard is a trustee of the Printing Charity and Chair of their Investment Committee.

He is also a trustee at the Academy of Medical Royal Colleges and a Governor at Roding Valley High School. In his spare time, he suffers by way of being a season ticket holder at Leyton Orient.

Gary Lynam is Protecht's Managing Director EMEA. Gary has a strong track record delivering large scale and complex engagements across the financial services industry, specialising in risk and compliance solutions. He is a member of the Global Association of Risk Professionals and has a MSc in Finance and Capital Markets.

Joanna Shackleton is Partner, Head of Human Resources and a member of the Management Board at LGT Wealth Management.

Joanna joined the firm in 2014 as HR Manager, became Head of Human Resources in 2016 and was appointed Partner in 2018. Her role places her at the centre of LGT’s people strategy, culture, leadership and organisational development.

She brings deep HR experience from across financial services and the wider professional sector, having previously worked at Herbert Smith Freehills, Smith & Williamson and The Prince’s Trust.

Joanna’s perspective combines senior people leadership with the practical realities of embedding culture, capability and accountability across a growing wealth management business.

Frank is a governance, risk and regulatory expert with extensive experience advising Boards and senior management on how to achieve their strategic objectives while staying within risk appetite, and abiding by the rules and principles of the regulators. 

Frank has worked for Big 4 accountancy firms, and law firms, advising clients across wealth, investments and other sectors of financial services. Both on developing enhanced approaches to better balance risk vs reward decisions, and also to address failings after s166 and regulatory interventions. 

When advising firms, Frank encourages clients to take a holistic view and recognise that risk crystallisation, regulatory breaches and failures to execute strategy can be symptoms of root cause issues in the firm’s governance, culture, organisational structure and business model. And within this, culture can be the ‘force-multiplier’ to drive improvements. 

Claire is a cultural transformation specialist and mindset coach, with over 25 years in regulated finance. Having served as Executive Director, Head of Learning and several years as a Regulated Supervisor at Coutts & Co, she offers HR, Compliance, and Risk leaders a rare blend of regulatory rigor and behavioral science.

Claire bridges the gap between policy and practice, helping firms generate the tangible cultural evidence regulators now demand. Through mindset coaching and systemic strategy, she embeds psychological safety and accountability into organisations, transforming culture from a compliance risk into a measurable driver of high-integrity performance.

Laura advises financial institutions and corporates on complex, multi-jurisdictional investigations and contentious regulatory matters.

Bhavini ‘Bev’ Shah is the Founder and Co-Chief Executive of City Hive, an independent think tank focused on culture, governance, and stewardship in investment management. With experience spanning fund manager research and senior roles within major asset managers,

Bev brings deep insight into how investment institutions allocate capital, manage risk, and govern decision-making. Her work reflects the importance of culture to market integrity and system-wide resilience.

She is one of the architects of the ACT corporate culture standard for investment companies, now widely used to identify and mitigate corporate behaviour risk and strengthen long-term decision-making across the sector. Before founding City Hive, Bev held roles at Aviva Investors, Aviva Life, and HSBC Investments, and began her City career as an equity trader on the Bear Stearns graduate scheme. She serves on the Titan Square Mile Sustainability Board and holds the Freedom of the City of London.

Frank is a governance, risk and regulatory expert with extensive experience advising Boards and senior management on how to achieve their strategic objectives while staying within risk appetite, and abiding by the rules and principles of the regulators. 

Frank has worked for Big 4 accountancy firms, and law firms, advising clients across wealth, investments and other sectors of financial services. Both on developing enhanced approaches to better balance risk vs reward decisions, and also to address failings after s166 and regulatory interventions. 

When advising firms, Frank encourages clients to take a holistic view and recognise that risk crystallisation, regulatory breaches and failures to execute strategy can be symptoms of root cause issues in the firm’s governance, culture, organisational structure and business model. And within this, culture can be the ‘force-multiplier’ to drive improvements. 

Alex has a very broad regulatory practice advising banks, asset managers, wealth managers, mortgage providers, insurers, corporate finance advisers and intermediaries on all aspects of their financial services regulatory obligations.

Kirti advises the full range of employment law issues, but focusses on helping clients find solutions to business-critical matters: senior exits, the protection of business assets and confidentiality, reputationally-important litigation, regulatory issues such as non-financial misconduct, investigations and C-suite appointments.

Rachel is responsible for knowledge management. A core part of her role is designing and delivering training for lawyers while also supporting clients with bespoke training initiatives. In addition to leading the financial services team’s knowhow and training programme and keeping the team up to date on the latest regulatory initiatives she is also responsible for the team’s thought leadership work.

Alex has a very broad regulatory practice advising banks, asset managers, wealth managers, mortgage providers, insurers, corporate finance advisers and intermediaries on all aspects of their financial services regulatory obligations.

Frank is a governance, risk and regulatory expert with extensive experience advising Boards and senior management on how to achieve their strategic objectives while staying within risk appetite, and abiding by the rules and principles of the regulators. 

Frank has worked for Big 4 accountancy firms, and law firms, advising clients across wealth, investments and other sectors of financial services. Both on developing enhanced approaches to better balance risk vs reward decisions, and also to address failings after s166 and regulatory interventions. 

When advising firms, Frank encourages clients to take a holistic view and recognise that risk crystallisation, regulatory breaches and failures to execute strategy can be symptoms of root cause issues in the firm’s governance, culture, organisational structure and business model. And within this, culture can be the ‘force-multiplier’ to drive improvements. 

Bhavini ‘Bev’ Shah is the Founder and Co-Chief Executive of City Hive, an independent think tank focused on culture, governance, and stewardship in investment management. With experience spanning fund manager research and senior roles within major asset managers,

Bev brings deep insight into how investment institutions allocate capital, manage risk, and govern decision-making. Her work reflects the importance of culture to market integrity and system-wide resilience.

She is one of the architects of the ACT corporate culture standard for investment companies, now widely used to identify and mitigate corporate behaviour risk and strengthen long-term decision-making across the sector. Before founding City Hive, Bev held roles at Aviva Investors, Aviva Life, and HSBC Investments, and began her City career as an equity trader on the Bear Stearns graduate scheme. She serves on the Titan Square Mile Sustainability Board and holds the Freedom of the City of London.

Claire is a cultural transformation specialist and mindset coach, with over 25 years in regulated finance. Having served as Executive Director, Head of Learning and several years as a Regulated Supervisor at Coutts & Co, she offers HR, Compliance, and Risk leaders a rare blend of regulatory rigor and behavioral science.

Claire bridges the gap between policy and practice, helping firms generate the tangible cultural evidence regulators now demand. Through mindset coaching and systemic strategy, she embeds psychological safety and accountability into organisations, transforming culture from a compliance risk into a measurable driver of high-integrity performance.