FOS are sending a letter to larger firms and representatives outlining their expectations when it comes to working with them.
The letter gives an update on the work FOS are doing to improve their service so that they can help more customers more quickly, and their priorities in doing so. It also sets out how firms’ behaviour can impact on this, and how they can work with FOS to resolve disputes quickly and effectively.
Financial Ombudsman Service (FOS) expectations of businesses
Discover the July 2023 letter from the Financial Ombudsman Service outlining expectations for firms, service improvements, and effective dispute resolution strategies
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