Identifying and supporting vulnerable clients
In this podcast Alex Roberts, PIMFA Senior Policy Advisor, and Chris Fitch, The Vulnerability Lead at The Money Advice Trust, discuss how PIMFA member firms can develop a clear processes to identify and help a vulnerable customer.
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Customer Vulnerability
Where consumers may be more susceptible to harm, requiring firms to provide fair treatment, support, and tailored services.
Cohort Two Returns: Build Vulnerability Capability That Stands Up to FCA Scrutiny …
£2,000.00 – £2,500.00
Date & Time: 23rd Sep 2026 (9:30) - 02nd Dec 2026 (12:30)
CPD: 18
Location: Virtual
The PIMFA Customer Vulnerability Learning Programme 2026
Cohort Two Returns: Build Vulnerability Capability That Stands Up to FCA Scrutiny