The Personal Investment Management & Financial Advice Association (PIMFA)

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Identifying and supporting vulnerable clients

In this podcast Alex Roberts, PIMFA Senior Policy Advisor, and Chris Fitch, The Vulnerability Lead at The Money Advice Trust, discuss how PIMFA member firms can develop a clear processes to identify and help a vulnerable customer.

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Customer Vulnerability

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The PIMFA Customer Vulnerability Learning Programme 2026

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