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PIMFA's Customer Vulnerability Learning Programme, led by the award-winning vulnerability training team at The Money Advice Trust …
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£1,799.00 – £2,300.00
Date & Time: 23rd Sep 2025 (9:30) - 18th Nov 2025 (12:30)
CPD: 18
Location: Virtual
Following from the HUGE success of the PIMFA Women’s Symposium 2025, we are delighted to announce details of the 2026 event. …
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£350.00 – £1,100.00
Date & Time: 19th May 2026 (8:00) - 20th May 2026 (17:00)
CPD: 18
Location: London excel
The Business Wide Risk Assessment (BWRA) is a key pillar in understanding the risks posed to your business and monitoring the effectiveness of you control framework. Yet so many firms are still getting this critical, living document wrong and thus falling short of regulatory expectations. The Business Wide Risk Assessment masterclass, delivered by Avyse, is your opportunity to step back and consider the financial crime…
£300.00 – £400.00
Date & Time: 16th Sep 2024 (9:30 - 12:30)
Location: In Person
One of the most challenging outcomes of the Consumer Duty for firms to meet is that of fair price and value. In the opinion of the FCA, "many of the fair value assessments we have seen do not rely on solid data and other credible evidence to justify the products' value to retail customers. The regulator's information request to 20 of the largest firms asking…
£400.00 – £500.00
Date & Time: 14th Oct 2024 (9:30 - 12:30)
CPD: 3
Location: In Person
The FCA review of Consumer Duty implementation within payment firms published in October 2024 found that just over half were satisfactory, while nearly half were categorised as needing "significant work" to meet the Duty's requirements. In yet another reminder, the FCA expects your firm to identify gaps in your compliance with the Duty and "act immediately, putting plans in place to address shortcomings." In this…
£400.00 – £500.00
Date & Time: 20th Nov 2024 (9:30 - 12:30)
CPD: 3
Location: In Person
Customer vulnerability is a complex area that PIMFA member firms must get right. Ultimately, it is about identifying customers with vulnerable characteristics and ensuring they consistently experience good outcomes. That’s not as easy as it sounds, especially when The FCA has made clear that it will apply a vulnerability lens to its ongoing supervisory and enforcement work. This live tutor-led training course delivered by vulnerability…
£350.00 – £450.00
Date & Time: 28th Jan 2025 (14:00 - 17:00)
CPD: 3
Location: In Person
Non-Financial Misconduct (NFM) is now a boardroom issue. Workplace behaviours such as harassment, bullying, discrimination and abuse are, in the eyes of the regulator, indicators of a poor workplace culture, lacking diversity and inclusion in your firm. High-profile cases from the past year and the recent FCA D&I Consultation Paper (CP23/20) underscore that non-financial misconduct poses a significant business risk that needs addressing. Whether certain…
£400.00 – £500.00
Date & Time: 29th Jan 2025 (10:00 - 12:00)
CPD: 2
Location: In Person
Are you ready to demonstrate operational resilience by 31 March 2025? Be under no illusion your firm’s Operational Resilience Self-Assessment document will be the first item the FCA requests to see when assessing your firm’s ability to deliver important business services throughout operational disruptions such as cyber-attacks, technology failures or third-party disruptions. And with the FCA’s deadline of 31st March 2025 fast approaching for boards…
£400.00 – £500.00
Date & Time: 10th Feb 2025 (9:30 - 12:30)
CPD: 3
Location: In Person