PIMFA Webinar: Subject Access Requests: How To Recognise, Handle and Respond Proportionately!
According to a recent survey, ‘60% of professionals surveyed across financial services have reported an increase in DSARs over the past year’ and ‘51% have received complaints from data subjects about a data subject access request (DSARs)’.
This is not surprising – customers and clients who are unhappy, or want to find out information which is held on them, are more cognisant than ever of their rights under DSARS, and very few employee disputes these days come unaccompanied by a DSAR.
Given this, and the fact that DSARs can be a significant drain on resources and can (very importantly) lead to the provision of information and documentation which was never intended to be made public, they need to be managed carefully.
In this FREE 60-minute webinar, Richard Preece will speak to Chris Holme and Sarah Riceman from Clyde & Co. They have been managing DSARs (including in relation to large disputes), and complaints, between them for 20 years – and have a huge body of experience around how to manage DSARs, the legal requirements, and the ICO’s expectations. They will discuss how PIMFA member firms can:
- React and respond to a DSAR with professionalism and speed
- Ensure they are correctly identifying and redacting information so as to not disclose any information the requester is not entitled to
- Identify when a request is manifestly unfounded and excessive and respond appropriately
- Regardless of size, have effective management in place to efficiently respond to DSARs
- Be prepared for any regulatory scrutiny and enforcement action when handling DSARs