PIMFA Webinar: Client Vulnerability: Meeting and Exceeding FCA Expectations
Against a backdrop of changing customer expectations and needs, regulatory fines, Dear CEO letters and frequent regulatory announcements, the need for Wealth Managers, Private Banks, and Financial Advice and Planning Firms to deliver improved outcomes for customers with characteristics of vulnerability has never been greater.
But just what is expected of firms? What does ‘vulnerability’ really mean for our sector, clients, and work? And how do we take realistic, relevant, and proportionate action to address it?
To ensure your firm’s approach to the identification, treatment, and outcomes monitoring of customers in vulnerable circumstances meets the FCA’s forthcoming guidance and expectations, we discuss with Christ Fitch, Vulnerability Lead Consultant, The Money Advice Trust how your firm can:
- Design, execute and transform your strategy and operating model to better deliver for customer vulnerability.
- Align your approach to customer vulnerability with industry best practices.
Implement new approaches to understanding, managing, and serving customer vulnerability. - Create a commercially realistic and impactful plan for dealing with your firm’s most critical challenges for customers with characteristics of vulnerability.
Chris Fitch
Alexandra Roberts
Money Advice Trust
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