PIMFA Compliance Conference 2025

David joined PIMFA in November 2022 as Government Relations and Policy Director. He is responsible for PIMFA’s relationships with governments and regulators and regulatory and supervisory policy.

Before joining PIMFA, David spent 16 years working across financial services change and policy, including four years as the Director of Technology and Operations at the Association of Financial Markets Europe (AFME). Earlier in his career, David worked at PwC in investment management and technology advisory.

Lucy Castledine has worked at the FCA since 2008 across a variety of different roles. The majority of her career has been spent in Supervision, but she also has extensive experience of designing and implementing policy, having overseen the implementation of the Mortgage Market Review and the overhaul of the financial promotions rules for high-risk investments.
She also spent a year in Authorisations, as Head of Department for dual-regulated firms.

Currently, Lucy is the Director of Consumer Investments. This includes the Supervision of Advisers and Intermediaries, Wealth Managers, Self-invested personal pensions, Crowdfunders, Peer to peer and Platform Firms.

Lucy is also responsible for overseeing the policing of our perimeter for unauthorised business, ensuring we intervene assertively on misleading Financial Promotions.

Andy currently leads the Financial Ombudsman Service’s Directorate responsible for resolving complaints about pensions, investments and insurance. Previously, he led the service’s small business team.

Prior to joining the FOS, Andy worked for 15 years at the Competition and Markets Authority, in various roles including Director of Mergers and Director of Policy. Andy is a chartered accountant and, before moving into the public sector, he spent several years advising companies on mergers and acquisitions.

Clive is a partner in HSFK’s Financial Services Regulatory advisory (non-contentious) team in London.

Clive specialises in financial services law and regulation. With over 30 years City experience, including time as a banking regulator with the Bank of England and in-house at Merrill Lynch (wealth management), Clive advises banks, investment managers, insurers, insurance brokers and other financial institutions on a wide range of regulatory and compliance matters. Areas of special sector expertise are banking, investment management and securities regulation; and governance.

Clive has been individually ranked in Legal 500 (Hall of Fame) and Chambers directories since 2007.

Hywel Jenkins is a partner in Herbert Smith Freehills' market leading financial services regulatory team, heading the contentious FSR team in London. He acts for clients from across the financial services industry, including banks, insurers and asset managers.

Hywel advises clients on the full range of interactions with their regulators, including enforcement investigations and skilled persons reviews but also internal investigations and regulatory reporting with the aim of avoiding Enforcement. Hywel is also known for his governance work, advising a number of banks and other firms managers on the implementation of the SMCR and issues arising post-implementation from the regulators’ wider focus on individual accountability.

Hywel also works closely with the employment team in carrying out reviews of accountability, individual misconduct, conduct rules and fitness and propriety assessments following risk or loss events. He is the consultant editor of the Thomson Reuters Practitioner's Guide to the UK Financial Services Rulebooks.

Alex joined PIMFA in June 2017 as a Policy Adviser, where she works on a wide range of regulatory matters, engaging with policy makers and the regulator to promote members’ interests.

She previously worked for the Association of Professional Financial Advisers (APFA) in the same capacity. APFA merged with the Wealth Management Association (WMA) to form PIMFA.

Alex has a legal background, having studied law at Cambridge University and was called to the Bar in 1997. She was a tenant at Lamb Chambers, Temple where she specialised in personal injury claims, contractual disputes and professional negligence. Alex has experience of advisory, drafting and court work including appearances in the Court of Appeal, the High Court and county courts.

Richard is Head of Compliance and MLRO at JM Finn.

He has over 20 years’ experience in Compliance & Risk roles starting his career at Barclays before working at F&C Asset Management, and Close Brothers Asset Management.

Prior to joining JM Finn, Richard was Chief Risk Officer at Kingswood Group.
He is a CFA Charterholder and a Chartered Fellow of the CISI. Richard is also Chair of the PIMFA Regulation Committee, and a member CISI Compliance Forum as well as the CISI Ethics and Integrity Committee. Outside of work, Richard is a trustee of the Printing Charity and Chair of their Investment Committee.

He is also a trustee at the Academy of Medical Royal Colleges and a Governor at Roding Valley High School. In his spare time, he suffers by way of being a season ticket holder at Leyton Orient.

Antonia has worked across the life and pensions, asset management, retail banking, and wealth sectors, helping organisations to navigate complex regulatory landscapes. Over her career she has focused on creating a strong compliance cultures within financial services firms to ensure that firms not only meet regulatory expectations but also build trust with clients and stakeholders.

As Group Compliance Director she is focused on providing compliance oversight and assurance, advisory support to the business and in making sure SJP meets regulatory requirements. Antonia joined SJP from M&G where she was Director of Regulatory Development and Liaison

Maja joined PIMFA as Senior Policy Adviser, EU and Government Affairs in November 2018. She is a former diplomat, public affairs and policy official with extensive experience of international, European and UK government and policy operations.
At PIMFA, Maja is responsible for developing policy and implementing the associated advocacy work with key EU and UK institutions, including the European Commission, Parliament, and Council, HMG, and the FCA, on a range of European and UK legislative and regulatory issues.

Prior to PIMFA, Maja worked at the City of London Corporation as an European Policy and European Regulation Adviser, focusing on Brexit related issues and on strengthening the dialogue between the UK-based financial and professional services industry, the UK government, regulatory authorities, EU institutions and Member States. While in the diplomatic service, Maja worked on numerous policy initiatives, engagement strategies and advocacy efforts, including Croatia’s negotiations for membership of the EU and NATO.

Maja was educated at the University of Zagreb, Croatia.

Daniel is Chair of the FCA’s Advisers’ Sustainability Group (ASG). The ASG is developing Good Practice recommendations for the incorporation of Sustainability risks and opportunities into conversations with clients and the development of their financial plans.

He is also a member of the Independent Governance Committee for the Legal & General DC pension schemes looking after the interests of over 2.7 million members and £40bn of their pension savings. He's the Senior Independent Director of Trex, a spin-out start up from the University of Exeter providing world-leading climate and transition risk models for financial institutions.

He is an adviser to the Accounting for Sustainability (A4S) Asset Owners Network a Member of the Advisory Board of the IoD’s Centre for Corporate Governance, and a member of the independent Advisory Panel of the Financial Reporting Council. He has previously held CEO roles at City trade associations, including the Investment Association and the AIC.

Julia has specialised in retail sustainable, responsible and ethical investment for nearly three decades. A passionate advocate for greater investor focus on sustainability, she believes it is not only essential for the planet and own future but also financially sound, and what many clients want.

Since 2010 Julia has run her own business, SRI Services, which helps financial advisers, planners and wealth managers to match sustainable investment options to client preferences via their free to access Fund EcoMarket database.

Before joining PIMFA, Maria held various roles within financial regulation. She is a former civil servant and studied law and legislative studies with a year working in Westminster Parliament. Maria was called to the Bar of England and Wales in 2019 and holds a Master of Laws in European Social Security from KU Leuven, where she focused on pensions.

Robert is Chief Operating Officer, MLRO and Board Director at Wise Investments Ltd. In his role as COO, he leads the firm’s strategic growth while ensuring the resilience and smooth running of its operations.

He has over 25 years’ experience in financial planning and wealth management, spanning client advice, asset management, and operational leadership.

Before joining Wise in 2017, Robert spent 13 years as an analyst and portfolio manager at Towry (now Evelyn Partners).

Adam Schollar is the Operational Risk Manager at Killik & Co LLP, responsible for 1LOD Operational Risk Management and leading on Operational Resilience implementation. He has over 15 years’ experience in Operations, Compliance and Risk roles, starting his career at JPMorgan Chase Commodities and Derivatives IB, before to joining Killik & Co LLP in 2014.

He is Chartered Member of the CISI and a contributing member of the PIMFA Operational Resilience Working Group. Prior to working in financial services, Adam worked in retail management in the surf industry and was previously a snowboard instructor in the French alps!

Outside of work, Adam can usually be found on the beach, on the water, or on a pitch. He enjoys coaching his son’s grass-roots football team or proudly watching him play in blue for ITFC, and occasionally they endure a Saturday afternoon together at Portman Road.

Claudia is a Risk Manager with extensive experience in regulatory compliance across complex business environments, with a proven ability to design, embed, and maintain robust frameworks that ensure adherence to evolving regulatory requirements while supporting operational resilience and business objectives.

Claudia is skilled in governance, policy implementation, risk assessments, control testing, and regulatory reporting, with a track record of partnering with senior stakeholders to drive a strong compliance culture. Claudia is adept at translating regulatory change into practical business processes, streamlining controls, and embedding sustainable solutions.

Claudia is recognised for a proactive, analytical, and solution-focused approach to mitigating risk and ensuring continuous improvement.

An experienced organisational agility and resilience ‘hybrid' consultant and leader. He connects business and technical leadership of digital innovation cyber resilience and data protection.

He works collaboratively, is discovery driven and adept at integrative decision-making to navigate the balance of innovation, agility and resilience. Works closely with business, customers and subject matter experts to align outcomes, manages risks and resources; enhances reputation whilst communicating with simplicity and clarity.

Kevin Sloane has worked in financial services for over 40 years. His areas of interest and expertise are wealth management operations and technology. Kevin is a Chartered Member of the Chartered Institute of Securities and Investment and is a member of the CISI’s Wealth Management Forum Committee.

Marina is a financial regulation partner with extensive experience of advising a wide range of financial services clients, including wealth managers, on all aspects of financial regulation, risk and compliance management.

Marina has a particular focus on the intersection between regulatory requirements and emerging technologies (such as AI, digital assets, tokenisation and metaverse). Marina has advised BigTechs, FinTechs and traditional financial services on how to navigate the complex landscape of emerging technology and has worked with trade associations on advocacy and thought leadership in the emerging tech space.

Becky Thompson is Continuous Improvement Manager at Redmayne Bentley, where she leads a team focused on driving operational efficiency through process improvement, RPA, and AI.

Holding over 17 years of experience in financial services – with varied roles at Link Group, Lloyds Banking Group, Halifax Bank of Scotland, and Redmayne Bentley - Becky brings expertise in investment operations, regulatory processes, and digital innovation.

She is passionate about helping others work smarter – not harder - by fostering a culture of continuous improvement and delivering scalable, real-world solutions.

An experienced organisational agility and resilience ‘hybrid' consultant and leader. He connects business and technical leadership of digital innovation cyber resilience and data protection.

He works collaboratively, is discovery driven and adept at integrative decision-making to navigate the balance of innovation, agility and resilience. Works closely with business, customers and subject matter experts to align outcomes, manages risks and resources; enhances reputation whilst communicating with simplicity and clarity.

Simon is the Advisory Director at Square 4 and supports firms across financial services with regulatory change; risk management; governance and controls design and implementation; strategy, policy and process development.

Simon has a wealth of experience leading advisory teams across all financial services verticals and has led and implemented various significant regulatory change projects.

Alex joined PIMFA in June 2017 as a Policy Adviser, where she works on a wide range of regulatory matters, engaging with policy makers and the regulator to promote members’ interests.

She previously worked for the Association of Professional Financial Advisers (APFA) in the same capacity. APFA merged with the Wealth Management Association (WMA) to form PIMFA.

Alex has a legal background, having studied law at Cambridge University and was called to the Bar in 1997. She was a tenant at Lamb Chambers, Temple where she specialised in personal injury claims, contractual disputes and professional negligence. Alex has experience of advisory, drafting and court work including appearances in the Court of Appeal, the High Court and county courts.

Jo has a rich background in both education and financial services. Initially working with neurodivergent and trauma-affected children, she developed strong empathy and support skills.

Transitioning to financial services five years ago, Jo began at Fidelity's contact centre and quickly advanced to the Vulnerable Customer Team three years ago.

In this role, Jo has been focused on developing and implementing processes that support vulnerable clients, efforts that have been recognized and awarded within the industry.

Alongside her work as a mental health first aider and grief first aider, Jo brings a compassionate approach to her work, consistently striving to make a positive impact.

Rebecca is a Senior Manager in Risk and Compliance at Kingswood, where she leads advisory support for the Discretionary Fund Management (DFM) business.

She has played a key role in the firm-wide implementation of the Consumer Duty, including leading initiatives focused on clients with vulnerabilities.

Rebecca has been with Kingswood for nearly three years, following previous roles in compliance monitoring at Deutsche Bank and Marex Financial.

Dr Christopher Fitch is Vulnerability Lead at the Money Advice Trust and a Research Fellow at the Personal Finance Research Centre (University of Bristol).

Chris is a Fellow of the Royal Society for Public Health and has a PhD from the Institute of Psychiatry, Psychology, and Neuroscience at King’s College London. Since 2007, Chris has led a programme of guidance, research, training, and intervention on vulnerability.

This programme has involved improving practice in more than 500 firms, over 60,000 staff, and across the financial and essential service sectors.

Chris has also co-created industry-wide tools for working with vulnerable customers such as TEXAS, IDEA, and BRUCE (see: www.vulnerability.training for resources), has co-founded award-winning Vulnerability Academies with UK Finance (for firms) and the UK Regulators’ Network (for regulators), and is also host of the long-running Vulnerability Matters podcast series (see: https://soundcloud.com/vulnerability-matters).

Chris also undertook the first systematic UK large-scale research studies on the response of staff in debt collection firms to vulnerable consumers, and on consumer credit staff interactions with vulnerable customers.

Previously Chris was a Research Fellow and Head of Policy at the Royal College of Psychiatrists where he led research programmes and national mental health policy development. And prior to this a Researcher at Imperial College Medical School, Chris worked on international WHO and United Nations research studies and public health projects in the areas of drug injecting, sex work, and HIV and STD prevention.

Alex joined PIMFA in June 2017 as a Policy Adviser, where she works on a wide range of regulatory matters, engaging with policy makers and the regulator to promote members’ interests.

She previously worked for the Association of Professional Financial Advisers (APFA) in the same capacity. APFA merged with the Wealth Management Association (WMA) to form PIMFA.

Alex has a legal background, having studied law at Cambridge University and was called to the Bar in 1997. She was a tenant at Lamb Chambers, Temple where she specialised in personal injury claims, contractual disputes and professional negligence. Alex has experience of advisory, drafting and court work including appearances in the Court of Appeal, the High Court and county courts.