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Consumer Duty

Consumer Duty requires firms to act in the best interests of customers, ensuring fair outcomes and clear communication.

Visit the Consumer Duty dedicated microsite on this topic

SUMMARY OF SPEECH BY SHELDON MILLS: EY WEBINAR – THREE MONTHS TO GO TO THE IMPLEMENTATION DEADLINE

Shared Type: Shared
Published: May 22, 2023

PIMFA Associate Member Resources for Consumer Duty

Shared Type: Shared
Published: May 19, 2023

PIMFA CEO Consumer Duty Roundtable key messages and summary

Shared Type: Shared
Published: April 6, 2023

Call of Duty: How putting customers front and centre will help industry innovate – Speech Summary

Shared Type: Shared Public
Published: February 24, 2023

PIMFA response to FCA CP21/36: A New Consumer Duty

Paper Type: PIMFA Response Papers
Recipients: Financial Conduct Authority (FCA)
Month Published: February 6, 2023

Online training course submission

Boost your skills with PIMFA Learning’s online courses. Learn anytime, anywhere with expert-led, interactive modules designed to meet industry standards.

Consumer Duty – What it is and how worried should I be?

Shared Type: Shared Public
Published: January 23, 2023

Consumer Duty Implementation Plan Template

Shared Type: Shared
Published: September 23, 2022
The Consumer Duty Working Group supports firms in understanding the implications of the new rules and the structural and operational...

Why PIMFA – Join Now Page

Why PIMFA - Join Now Page

PIMFA response to A New Consumer Duty – Feedback to CP21/3 and further consultation

Paper Type: PIMFA Response Papers
Recipients: Financial Conduct Authority (FCA)
Month Published: February 15, 2022
PIMFA’s Vulnerable Customers Working Group is a forum for members to exchange best practice and to discuss queries, issues and...
The purpose of the Regulatory Board Sub Committee is to advise PIMFA on all regulatory matters of significance to its...

Building an effective compliance program

In this podcast episode we speak with Jason Cropper, Global Head of Commercial, GRC at PIMFA associate member firm Mitratech,...
02/12/2019

Registration

Use the PIMFA registration form to sign up for a PIMFA user account to access some of our free resources, including learning and training resources, webinars and more.
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