Customer Vulnerability
Where consumers may be more susceptible to harm, requiring firms to provide fair treatment, support, and tailored services.
Visit the Customer Vulnerability dedicated microsite on this topic
The CRO Forum is a high-level discussion group, formed and attended by senior professional risk managers from participating PIMFA member...
FCA – The Vulnerability Review Findings and Next Steps
FCA Vulnerability Review publications 7 March 2025 summary
The Year That Was To Come: KPMG’s Regulatory Reflections and Predictions
In this podcast, Philip Deeks, Head of KPMG's Regulatory Insight Centre, shares how PIMFA member firms can snatch victory from...
A Fresh Perspective on Supporting Customer Vulnerability
In this podcast, David Ostojitsch and Alex Roberts from PIMFA discuss the importance of addressing customer vulnerability in financial services....
Our Work
Our mission is to help create a UK culture of thriving financial health through constructive advocacy, creating connections and practical support.
Customer Vulnerability: A Summary of the 24 October Launch Event
PIMFA Understanding Customer Vulnerability launch event (24 October 2024) summary notes
A Summary of the 24 October Launch Event Full Briefing
Code of Conduct for PIMFA Events
PIMFA Guide to Vulnerable Customers
The Consumer Duty Working Group supports firms in understanding the implications of the new rules and the structural and operational...
PIMFA’s Vulnerable Customers Working Group is a forum for members to exchange best practice and to discuss queries, issues and...
The purpose of the Regulatory Board Sub Committee is to advise PIMFA on all regulatory matters of significance to its...