The Personal Investment Management & Financial Advice Association (PIMFA)

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Customer Vulnerability

Where consumers may be more susceptible to harm, requiring firms to provide fair treatment, support, and tailored services.

Visit the Customer Vulnerability dedicated microsite on this topic
The CRO Forum is a high-level discussion group, formed and attended by senior professional risk managers from participating PIMFA member...

FCA – The Vulnerability Review Findings and Next Steps

Shared Type: Shared Public
Published: March 14, 2025

FCA Vulnerability Review publications 7 March 2025 summary

Shared Type: Shared Public
Published: March 10, 2025

Homepage 2025

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The Year That Was To Come: KPMG’s Regulatory Reflections and Predictions

In this podcast, Philip Deeks, Head of KPMG's Regulatory Insight Centre, shares how PIMFA member firms can snatch victory from...
13/02/2025

A Fresh Perspective on Supporting Customer Vulnerability

In this podcast, David Ostojitsch and Alex Roberts from PIMFA discuss the importance of addressing customer vulnerability in financial services....
13/02/2025

Our Work

Our mission is to help create a UK culture of thriving financial health through constructive advocacy, creating connections and practical support.

Customer Vulnerability: A Summary of the 24 October Launch Event

Shared Type: Shared Public
Published: November 15, 2024

PIMFA Understanding Customer Vulnerability launch event (24 October 2024) summary notes

Shared Type: Shared Public
Published: November 14, 2024

A Summary of the 24 October Launch Event Full Briefing

Shared Type: Shared
Published: November 14, 2024

Online training course submission

Boost your skills with PIMFA Learning’s online courses. Learn anytime, anywhere with expert-led, interactive modules designed to meet industry standards.

PIMFA Guide to Vulnerable Customers

Shared Type: Shared
Published: January 26, 2023
The Consumer Duty Working Group supports firms in understanding the implications of the new rules and the structural and operational...
PIMFA’s Vulnerable Customers Working Group is a forum for members to exchange best practice and to discuss queries, issues and...
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