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PIMFA Webinar: Two years of IFPR – Observations, Takeaways and Actions!

The FCA still believe that firms subject to IFPR, can and must improve the implementation of the internal capital adequacy and risk assessment (ICARA) process and reporting requirements under IFPR. Identifying good practices in many firms, the FCA still found ‘significant failings’ in applying capital models for operational risk.

In this FREE 60-minute webinar, Thistle Initiative’s experts unpack the FCA latest expectations, highlighting where and how PIMFA member firms must revisit their IFPR implementation and ICARA reporting to ensure the adequacy and operating effectiveness of your ICARA process follows good industry practice

By attending this webinar, you will learn how to:

  • Identify areas of improvements in your most recent ICARA document and wind-down plan.
  • Recognise instances of poor regulatory data submissions.
  • Build additional rigour around your approach to identifying, assessing, and mitigating harms.
  • Correctly forecast liquid asset threshold requirements.
  • Building in FCA Supervisory Review and Evaluation Process (SREP) resilience into the ICARA.

 

Building the all-weather portfolio for family offices

How can wealth managers build portfolio resilience? Mercer believe in selectively embracing risk that is rewarded.

At Mercer we’re often asked about the importance we place on families building resilience into their portfolios, positioning investment strategies to deliver through all weathers. Our emphasis on resilience is not driven by risk aversion. On the contrary, we firmly believe in selectively embracing risk that is rewarded. Over the past two decades, we have observed how portfolios that prioritise resilience, adhere to consistent portfolio construction principles, and follow a robust process, have delivered improved outcomes, enabling families to focus on one of their core objectives − preserving intergenerational wealth.

Over the past decade, the world has undergone substantial transformations, including macroeconomic volatility, evolving geopolitical risk, technological change, resource supply chain disruption, climate, and nature. These transformations have been driven by shocks such as the pandemic, wars – and subsequent policy responses.

While shocks alone may not always lead to investment regime change, the magnitude of recent shocks have delivered significant transformative impacts, particularly when they intersect with slower-moving megatrends like the climate and energy transition.

This is precisely why we strongly advocate for families to prioritise portfolio resilience. The findings of the World Economic Forum’s Global risks report 2024 evidenced the scope of escalating instability due to rapid technological change, economic uncertainty, a warming planet and conflict, reinforcing the rationale for prioritising portfolio resilience.

We explore our best ideas for adding resilience to portfolios

Adopt a top-down approach across and within asset classes

One of the recommendations in our Top investment considerations for financial intermediaries 2024 is to respond to the evolving investment opportunity set by expediting a strategic asset allocation review to reassess medium-to-long-term portfolio positioning.

This top-down approach should extend beyond the total portfolio level and permeate through to each sub asset class. By doing so, the decision-making process will consider the broader objectives and considerations of the portfolio, rather than unintentionally adopting a bottom-up approach which is subject to influence by sales-driven product pushes.

A practical example of this is a multi-sleeve approach to constructing a private market portfolio vs. allocating to General Partners (GPs) on an ad hoc basis. The top-down multi-sleeve approach encompasses multiple asset classes and offers various benefits. It is designed to allow for the maximisation of returns through private equity, protection against potential downside with private debt, protection against long-term inflation through real estate and infrastructure investments, and additional diversification from investments in natural resources, farmland, and timberland. At the sub-asset class level, this approach helps to enhance portfolio resilience by implementing a multi-manager strategy.

This involves a rigorous manager selection process aimed at partnering with high-quality GP managers who can generate attractive returns even in challenging markets and unfavourable interest rate environments. What sets this approach apart from an ad hoc approach is its ability to align with long-term investment objectives; incorporate a quality cash-flow pacing model to anticipate liquidity needs; and consider the vehicle structure to reduce complexities associated with pacing and ensure liquidity for unpredictable capital calls. By adopting an ad hoc approach, investors can miss out on these benefits.

Consider a variety of engagement models

To address margin pressure, rising fixed costs, and growing regulatory requirements, many wealth managers are exploring different engagement models. These models include outsourcing, extension of staff, traditional consulting, insourcing, and strategic partnerships. By adopting these models, wealth managers can enhance their in-house expertise to strengthen portfolio resilience. Our Global wealth management investment survey 2023 confirmed the increasing trend of exploring a range of engagement models across various functions.

Wealth managers have the option to delegate day-to-day management decisions to a trusted team, either through a fully outsourced model or a hybrid approach. This allows investors to focus on the parts of the portfolio they specialise in, freeing up time to focus on other non-investment challenges, such as succession planning.

The choice of engagement model depends on the size and market position of the strategic partner. Strategic partners can help negotiate fees with investment managers and other service providers, enabling wealth managers to achieve their goals more efficiently. The most effective engagement models offer flexibility and adaptability, providing wealthy families with customised solutions that align with their specific investment objectives.

Key takeaways

  1. Prioritise resilience in portfolio construction to improve outcomes and preserve intergenerational wealth for wealthy families.
  2. Recognise the significant transformations happening in the world, driven by factors like inflation, interest rates, geopolitical risk, technology, resources, climate, and nature. These transformations, along with shocks like the pandemic, highlight the need for portfolio resilience.
  3. Explore different engagement models, such as outsourcing, insourcing, and strategic alliances, to enhance in-house expertise and strengthen portfolio resilience. Flexibility and adaptability are crucial in selecting the right engagement model.

Read our important notices

Contact Sebastian Maciocia, Director of Wealth Management at Mercer, if you would like to discuss these issues further.

Email: sebastian.maciocia@mercer.com

ASG Meeting notes 29 April 2024

The role of the Chief AI officer

Overview

CAIOs are in high demand in sectors facing significant change due to new technologies. An example of this is the health sector, where AI technologies will have a significant impact on patient care, but also come with regulatory and legal complexities that require careful forethought.

The role of the Chief AI officer

At the core of their responsibilities, CAIOs are tasked with creating a strategy for AI use within their organisations, identifying opportunities to drive innovation and competitive advantage, while foreseeing potential challenges and mitigating risks. CAIOs must have an in-depth understanding of AI technologies and their practical applications, and the foresight to anticipate how AI will shape future markets and client behaviours.

Another critical aspect of the CAIO’s role is establishing ethical frameworks and governance structures. As AI systems become more autonomous and complex, ethical considerations such as bias, transparency, and accountability have been at the forefront. CAIOs must ensure AI developments align with their organisational values and comply with regulatory standards to develop trust among stakeholders and clients.

CAIOs must also consider the legal risks that AI poses for businesses, which range from data protection and intellectual property challenges to considerations around legal liability and commercial contracts. Understanding and preparing for these challenges is crucial for organisations that wish to leverage AI technology responsibly and successfully.

CAIOs also play a crucial role in fostering cross-functional collaboration by acting as a bridge between technical teams and other business units. This involves translating complex AI concepts into actionable insights that inform organisational decision-making. The CAIO role can help to break down silos and encourage the sharing of knowledge and resources, which is essential for the successful adoption of AI.

What is the impact on organisations?

With AI capabilities developing at pace, the CAIO role will undoubtedly become more central to organisations across a range of sectors. With firms looking to future-proof themselves in an age where AI is a critical driver of innovation, many are looking to adopt emerging trends, adapt to changing market dynamics, and leverage AI for sustainable growth. Professional advisers such as law firms can help organisations achieve these goals by providing advice, support, and representation on AI-related matters in a complex legal and regulatory environment, as well as delivering market intelligence and experience.

As AI continues to impact the way services are delivered, CAIOs may lead a cultural shift towards more agile ways of working. One of the core parts of the role is to strategise the implementation of AI tools to save businesses time and costs. If correctly implemented, this can enable employees to focus on more complex, value-added work, elevating the quality of service offered to customers.

On the other hand, the role of a CAIO comes with a unique set of challenges that can impact an organisation on multiple levels. The complexities of integrating AI into existing systems, combined with the ethical implications and rapid pace of technological change, means CAIOs have a difficult, and potentially costly, landscape to navigate. Organisations must plan accordingly to mitigate risks and ensure the position will drive significant advancements and benefits before investing in the role, whilst suitably scoping and updating the responsibilities of the CAIOs as this area of business continues to evolve.

Tim Ryan, Partner, DAC Beachcroft

mailto:tryan@dacbeachcroft.com

BlackRock swap vs Amundi prime: A tale of two low-cost world ETFs

Comparing simple and technical routes to low costs of ownership

In February, the French issuer added the Amundi Prime All Country World UCITS ETF (WEBG) to its low-cost ‘prime’ suite, undercutting the Invesco FTSE All-World UCITS ETF (FWRA) to become Europe’s lowest-fee all-country ETF, with a total expense ratio (TER) of 0.07%.

Like the rest of Amundi’s ‘prime’ range, WEBG physically replicates a Solactive index – the Solactive GBS Global Markets Large & Mid Cap index.

This approach enables the firm to offer low-fee strategies, as Solactive charges a flat rate to licence its indices versus the industry’s largest providers which charge a percentage of ETF assets under management (AUM).

However, this model means Amundi’s ‘prime’ range relies on the assumption that low TERs will be attractive enough for ETFs to gain significant scale, offsetting the impact of index licencing and other costs over time.

A month after WEBG’s arrival, BlackRock debuted the iShares MSCI World Swap UCITS ETF (IWDS), which does not attempt to compete on fees – with a TER of 0.20% – but rather takes a more technical approach to cost saving.

Although the product is identical in fee and underlying exposure to Europe’s second-largest ETF, the $76.7bn iShares Core MSCI World UCITS ETF (SWDA), the key distinction is IWDS is backed by swaps rather than physical equity.

This means while SWDA and Amundi’s WEBG – as Irish domiciled physical ETFs – pay 15% withholding tax on dividends paid by US companies, IWDS relies on synthetic replication and therefore benefits from the 2017 HIRE Act, meaning it pays 0% withholding tax on US dividends.

This makes a material difference, given the MSCI World index underlying both BlackRock ETFs weights 70.8% of its basket to US equities, meaning IWDS sidestepped the 26-basis point (bps) withholding tax impact absorbed by its older sibling, SWDA.

Even while paying a weighted average swap fee of 12.5bps and the fact SWDA recoups some cost with 3bps of securities lending revenue income, IWDS comes out the gate with a notable advantage in terms of total cost of ownership.

However, this comparison is slightly less flattering when compared to Amundi’s WEBG.

World cost clash

Stat attack WEBG IWDS
Launch 21/02/24 13/03/24
AUM $825m $5m
TER 0.07% 0.20%
Est. US WHT drag 0.13% 0%
Swap fee N/A 0.125%

 

As a disclaimer, it is worth noting the two ETFs do not offer like-for-like exposures. WEBG captures the physical equity of 3,469 companies representing 85% of the free float of all listed developed and emerging market equities, whereas IWDS offers swaps-based exposure to 1,464 companies from developed markets only.

This means WEBG allocates a lower 61.8% to US equities with a weighted average dividend yield of 1.35%. Assuming a US withholding tax rate of 15%, the allocation to US equities and the dividend yield of these components would imply around a 13bps annual drag from withholding tax on US dividends – far lower than the drag experienced by BlackRock’s physical ETF.

In turn, the cost saving lost by not being synthetically replicating is less for WEBG than for SWDA. Amundi’s candidate is also cheaper on a headline cost basis, with BlackRock’s IWDS carrying a fee almost three times that of its rival.

The convincingness of this low-cost physical angle has been evidenced with the likes of the SPDR S&P 500 UCITS ETF (SPY5) seeing its AUM explode from little over $5bn last October to $14.8bn today after its TER was slashed to 0.03% to become Europe’s lowest-fee S&P 500 ETF.

In a similar display, WEBG has amassed an impressive $825m since launch, versus $5m for IWDS.

However, the early lead mounted by Amundi’s ETF deserves some caveats; first of which being there are still plenty of cost considerations that have yet to become clear.

This includes portfolio turnover costs, which will be notable for WEBG given the size of its basket, the settlement and currencies of securities across dozens of countries as well as sourcing liquidity across hundreds of emerging market equities.

WEBG also retains the ability to conduct securities lending – the costs offset by these activities will only be known in time.

A key consideration, though, is the fact we have so far examined costs as understood in terms of fees and taxes and not the greatest determiner of investment outcomes: portfolio construction.

By capturing emerging markets, WEBG’s benchmark has lagged IWDS’s underlying notably in recent years, with the Solactive global index returning an impressive 75.4% over the five years, versus an even stronger 82.3% for the MSCI World index.

Better options elsewhere?

From a baked-in cost perspective, it is hard to argue against the simplicity of WEBG’s low-cost model, however, candidates such as IWDS may tempt those convinced by the higher returns and dividends paid by developed market equities in recent years.

On the other hand, it is worth noting there are other ETFs offering the same synthetic exposure to the MSCI World at a lower fee. For instance, the Invesco MSCI World UCITS ETF (MXWS) carries a TER of 0.19% and a far lower swap fee of 0.03%.

For those not swayed by the withholding tax edge of synthetic ETFs, a recent fee cut sees physically backed contenders such as the UBS ETF MSCI World UCITS ETF (WRDA) with a TER of 0.10%.

ETF Stream is the home of European ETFs. For more information on ETFs, asset allocation and portfolio construction strategies visit etfstream.com.

Jamie Gordon

Understanding the impact & implementation of the UK’s Consumer Duty

Are you ready to rise to the challenge? The Consumer Duty, a key part of the FCA’s strategy, is setting the bar high in the financial services sector. It requires firms to put their customers’ needs first, and to demonstrate this on a continuous basis which poses a variety of challenges for firms.

As we approach the July 2024 milestone, Ruleguard reflects on key challenges facing firms and the ability to provide assurance to boards.
Join Ruleguard’s upcoming webinar as we delve into the following:

• Progress on Consumer Duty
• First Annual Board Report
• Upcoming Key Milestone
• Regulatory Approach

This session will feature insights from Ruleguard on how we’re assisting firms in demonstrating compliance and oversight of their regulatory obligations.

To learn more about Ruleguard visit https://www.ruleguard.com/consumer-duty-compliance

PIMFA’s Successes 2023/24 Infographic

PIMFA’s Successes 2023/24

PIMFA Press Release: PIMFA calls on next Government to create a more attractive environment for investors after General Election.

6 June 2024

 

PIMFA calls on next Government to create a more attractive environment for investors after General Election

 

PIMFA, the trade association for wealth management, investment services and the financial advice and planning industry, today (6 June 2024) calls on the next Government to focus on creating a more attractive environment for investors and savers following the General Election.

 

Responding to the Treasury’s consultation on the creation of a UK ISA as announced by the Chancellor of the Exchequer in the March Budget, PIMFA is calling on the next Government to focus on removing barriers to investment rather than creating new products.

 

PIMFA strongly supports any reform which encourages growth and prosperity in the markets its members operate in. In partnership with a new government, we hope to see a growing culture of saving and investing in the UK, that provides people with the opportunity and confidence to invest and benefit from the UK’s vibrant capital markets.

 

However, we believe attempts by the Government to engineer this through product design is the wrong way to achieve this aim.

 

PIMFA does not consider that historic underinvestment in the UK represents a market failure which can be addressed through the creation of yet another ISA wrapper. In its response it suggests the next Government could stimulate UK investment further by abolishing Stamp Duty of UK share purchases or reversing the gradual erosion of investment allowances such as the Capital Gains Tax and Dividend Thresholds.

 

We do not believe the UK ISA represents a compelling market opportunity for firms. Feedback from our members suggests only marginal value can be found as an additional £5,000 annual top up if it correspondents with the client’s risk appetite. This would benefit a maximum of 7% of ISA savers that reached their maximum ISA allowance in 2023/24.

 

Firms may also face regulatory risks when distributing the UK ISA. It is unlikely that recommending a transfer from a unrestricted Stocks and Shares ISA to a restricted UK ISA will represent a good outcome for the client and we would expect the Financial Conduct Authority (FCA) would likely take the same view in its enforcement of the Consumer Duty. Meanwhile, the desire to exclude ‘cash-like’ investments and, specifically cash itself, would make it difficult for firms both offering the UK ISAs and advisers constructing portfolios around it. Excluding all cash-like investments would again have regulatory implications for advisers who would consider that moving investments into cash would be in the client’s best interests – particularly in periods of acute market volatility.

 

Simon Harrington, Head of Public Affairs at PIMFA, commented: “PIMFA is very supportive of reforms that aim to encourage greater saving and investing in the UK. We’re just not convinced that a UK ISA is the best way to achieve this.

 

“However, we see very little appetite for this product among firms who would actually have responsibility for distributing it – it is operationally onerous, the market is small and it is not immediately clear to us that it represents a statistically significant inflow of new money into the UK economy. We think this is a poorly targeted response to a much wider public policy issue.

 

“While not an end in itself we consider that the simplest way to encourage long-term savings and investment in the UK is through the creation of a simple and stable tax environment. In the first instance we would recommend considering cutting or abolishing stamp duty altogether whilst also ending the continual tinkering of allowances to make marginal gains to the Exchequer.

 

“Savers and investors need certainty from government, not product innovation. We would encourage the next Government to think deeply about the systemic issues that prevent UK savers and investors backing UK capital markets rather than papering over the cracks by designing products to force investor behaviour that we believe will ultimately come to nothing.”  

<ENDS>

 

NOTES TO EDITORS

About PIMFA – the Personal Investment Management & Financial Advice Association

  • PIMFA is the trade association for firms that provide wealth management, investment services and the investment and financial advice to everyone from individuals and families to charities, pension funds, trusts and companies.
  • The sector currently looks after £1.65 trillion in private savings and investments and employs over 63,000 people.
  • PIMFA represents both full and associate member firms. Full members provide a range of financial solutions including financial advice, portfolio management, as well as investment and execution services. They assist everyone from individuals and families to charities and pension funds, all the way to trusts and companies.  Associate members provide professional services to the PIMFA community.
  • PIMFA  leads the debate on policy and regulatory recommendations to ensure that the UK remains a global centre of excellence in the wealth management, investment advice and financial planning arena. Our mission is to create an optimal operating environment so that its member firms can focus on delivering the best service to clients, providing responsible stewardship for their long-term savings and investments.
  • PIMFA has made numerous recommendations to the FCA regarding the Future of Advice, the Future of Supervision and the FSCS levy – read more.
  • PIMFA was created in 2017 as the outcome of a merger between the Association of Professional Financial Advisers (APFA) and the Wealth Management Association (WMA) with a history as a trade association since 1991 – read more.
  • Further information can be found at pimfa.co.uk

Contact

For further information on this release or other press matters please contact:

PIMFA Communications and PR – +44 (0)20 7382 0376 .

Sheena Gillett, PIMFA Communications & PR Director – sheenag@pimfa.co.uk, +44 (0)20 7011 9869.

Empowerment Through Diversity: Highlights from the PIMFA Women’s Symposium

Creating a Safe and Inclusive Workplace

The Symposium kicked off with a welcome address by Liz Field, emphasising the importance of creating a safe, open and respectful workplace for all individuals.

Sheree Howard from the FCA provided a regulatory update, highlighting the concerning trend of women being deterred from financial services roles due to non-financial misconduct.

Breaking Barriers in Leadership

A thought-provoking discussion followed, regarding the lack of women in executive roles, echoing findings from an EY study on the alarming disparity, despite improvements, in boardroom gender diversity.

The consensus was clear: the financial services sector must prioritise merit-based promotions and actively recruit from diverse backgrounds, including school leavers and individuals with alternative education paths.

Navigating Disruption with Diversity

Sneha Shah from SEI delivered a compelling talk on leading through disruption, highlighting the essential role of diverse talent in driving innovation and resilience.

As the pace of change accelerates, embracing diverse perspectives becomes paramount for businesses to thrive. Sneha said,

“The pace of change is the fastest it will ever be and yet it is the slowest it will ever be.”

Women in Leadership

A panel discussion on Women in Leadership shed light on the importance of authenticity and resilience. The panellists, all successful CEOs and MDs, none of whom had attended university, shared candid insights into their career journeys.

The women emphasised the value of personal authenticity and the ability to adapt to life’s changes, recognising that we all have different skills and values to add, which play an important role in ensuring the success of a team.

The Importance of Male Allyship

While celebrating the achievements and insights of women, an underlying theme of the Symposium was the importance of male allyship in advancing gender equality in the workplace. Over the two-day event, there were a number of occasions where male allies from different organisations actively participated in supporting the cause.

However, there remains a significant gap in male representation at such events. Consilium is one of the businesses hoping to spearhead efforts to encourage more male allies to engage in such events, recognising that their support is essential in driving meaningful change.

Combating Harassment

Joanne Austin’s session on Bystander Training then switched the conversation to harassment. The Bystander Effect is when everyone is waiting for someone else to do something and is essential to overcome in order to ensure the victim is properly supported.

With 79% of people who were victims of harassment saying it helped when someone intervened, Joanne advised everyone to consider the “Five D’s”: Distract, Delegate, Document, Delay, Direct – which provides a framework for bystanders to effectively support victims and disrupt harmful behaviour.

Financial Empowerment and Wellbeing

Throughout the Symposium, sessions addressed topics such as financial literacy, burnout prevention and the gender disparities in pensions and wealth accumulation.

Burn Bright, Not Out, by Wendy Carey McCartney, provided practical advice and resources to empower individuals to take control of their financial futures and prioritise self-care.

Sharing insights into the three stages of burnout, Wendy helped people to recognise the signs that someone may be suffering from burnout and explored management tools and resources and the recovery time for each stage.

Diversity, Equality and Inclusion

The Symposium concluded with a focus on the importance of DEI initiatives, emphasising the need for proactive strategies to promote equality in the workplace. Intergenerational wealth transfer, demystifying artificial intelligence and combating imposter syndrome were among the key themes explored.

Attendees were encouraged to approach their careers with intentionality, setting clear goals, networking and building their personal brand.

The PIMFA Women’s Symposium served as a reminder that every individual has the power to make a difference and by uplifting and supporting one another, we can create a more inclusive and equitable future for all.

Molly Cockburn

Senior Marketing Executive,  Aventum Group

molly.cockburn@aventumgroup.com

PIMFA welcomes significant reduction in FSCS levy

23 May 2024

 

PIMFA welcomes significant reduction in FSCS levy

PIMFA, the trade association for wealth management, investment services and the financial advice and planning industry, has today (23 May 2024), welcomed news of a reduction in the annual Financial Services Compensation Scheme (FSCS) levy for 2024/25 from the forecast £415m in November 2023 to £265m today.

Simon Harrington, Head of Public Affairs at PIMFA, commented: “We welcome the reduction of the annual FSCS levy for 2024/25. This will come as welcome relief for firms and reduce their outgoings for the coming year allowing them to focus investment internally rather than on servicing the cost of regulation.

 

“We are particularly pleased to see that the FSCS has managed to recover a significant amount from failed firms over the reporting period and this is something which we would like to congratulate the FSCS on.

 

“We have always been clear that more focus should be placed on recovery in pursuit of reducing the levy and while we accept that recoveries are difficult and even harder to plan for, this represents significant progress on behalf of the FSCS and the Levy more generally.”

 

<ENDS>

Notes for Editors

About PIMFA – the Personal Investment Management & Financial Advice Association

  • PIMFA is the trade association for firms that provide wealth management, investment services and the investment and financial advice to everyone from individuals and families to charities, pension funds, trusts and companies.
  • In May 2023 PIMFA was named as one of the Best Places in the UK to work by The Sunday Times.
  • The sector currently looks after £1.65 trillion in private savings and investments and employs over 63,000 people.
  • PIMFA represents both full and associate member firms. Full members provide a range of financial solutions including financial advice, portfolio management, as well as investment and execution services. They assist everyone from individuals and families to charities and pension funds, all the way to trusts and companies.  Associate members provide professional services to the PIMFA community.
  • PIMFA leads the debate on policy and regulatory recommendations to ensure that the UK remains a global centre of excellence in the wealth management, investment advice and financial planning arena. Our mission is to create an optimal operating environment so that its member firms can focus on delivering the best service to clients, providing responsible stewardship for their long-term savings and investments. 
  • PIMFA has made numerous recommendations to the FCA regarding the Future of Advice, Future of Supervision and the FSCS levy – read more.
  • PIMFA was created in 2017 as the outcome of a merger between the Association of Professional Financial Advisers (APFA) and the Wealth Management Association (WMA) with a history as a trade association since 1991 – read more.
  • Further information can be found at pimfa.co.uk

Contact

For further information on this release or other press matters please contact:

PIMFA Communications and PR – +44 (0)20 7382 0376

Sheena Gillett, PIMFA Communications & PR Director – sheenag@pimfa.co.uk, +44 (0)20 7011 9869 / +44 (0)7979 49322

The Data-Driven Wealth Manager: AI’s Insights into Client Retention

Artificial Intelligence: Love it or Loathe it, it’s Here to Stay

With all the media coverage and sensational headlines, you’d be forgiven for thinking AI burst into the zeitgeist overnight. AI has been around for a while. The first chatbot was created in 1966 by MIT Professor Joseph Weizenbaum. Since then, AI has been embraced by a range of industries to underpin their daily operations.

Thanks to OpenAI’s ChatGPT, which launched in 2022, AI tools are now widely (and in many cases, freely) available, which has forced a reckoning among top companies about how they leverage AI in their organisations.

But the benefits of effective AI integration, specifically AI in wealth management, are only just being realised. A 2022 Accenture report found that 9 out of 10 advisers surveyed believe AI can help grow their book of business by more than 20%.

But before wealth management firms rush to use AI to draw in new clients, it’s important first to understand AI’s potential in identifying and reducing customer churn.

Wealth Managers and the Battle for Client Retention

For Wealth Managers, customer churn can take several forms. A client may decide to:

  • Switch to a different wealth manager within the same firm.
  • Move to a competitor wealth management firm.
  • Independently manage their own wealth investment decisions.

In private banking, typical churn rates are estimated to be around 1-7%, according to a report by TCG Digital. While that might not sound too alarming, wealth management clients tend to be high-value customers, with a substantial amount of investable assets. Herein lies the problem. Even a small churn rate can translate to significant losses in managed money for the firm.

Client retention should be a vital component of a firm’s strategy, as customer acquisition costs (CAC) continue to rise. In the wealth management market, the CAC is estimated to be just over £1,700 per client, rising to over £3,250 per client for firms with more than £200,000 in revenue.

AI in Wealth Management: How Does it Work?

When used effectively, AI can be a powerful tool for firms looking to deliver a hyper-personalised client experience. With AI, advisers can collate and analyse vast amounts of data relating to their client’s finances, risk tolerance levels, and communication preferences, allowing them to deliver more tailored investment strategies and product recommendations that suit their client’s unique needs and goals.

A more personal and holistic approach undoubtedly strengthens client relationships and therefore lowers churn rate, but AI enables firms to do this at scale, making it a more sustainable long-term strategy. With this predictive model, firms can prioritise their outreach, optimise retention strategies, and keep costs low.

Just Like Rome, Your AI Strategy Shouldn’t Be Built in a Day

Like all good ideas, it’s the execution that’s make or break. For effective AI implementation, firms must have a streamlined, ethical, and robust AI policy. Employees need to be clear on what AI can and cannot be used for. Will the data be used to train the model? Is the firm using a closed AI model? What are the risks posed by open AI? Are AI-created materials for internal use only? These questions require definitive answers. Ultimately, if a client is talking to an AI chatbot, it must be disclosed.

Effective AI use is a balancing act between automation and human touch. As AI adoption increases, it mustn’t be overused or unnecessarily deployed. While AI can help develop more personalised strategies, it’s wealth management firms who will ultimately add that personal touch that clients respond to. In short, leave AI to get on with what it’s good at – automation, data synthesis, time-consuming admin – and leave the wealth managers to deliver a much-needed personal touch.

To find out more about the role of AI in Wealth Management, head to Morningstar Intelligence Engine and meet MO, your personal digital research assistant. Built on 5 core principles – ethical, secure, trustworthy, transparent, and accountable – MO leverages the depth and breadth of Morningstar’s data and research insights to surface the information wealth managers need to deliver a high-quality, personalised client experience.

Joshua McAlpine

Content Writer, Marketing, EMEA, Morningstar

Joshua.McAlpine@morningstar.com

Women’s Symposium 2024: Demystifying Artificial Intelligence – Caroline Gorski

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Women’s Symposium 2024: Keynote Panel – Women In Investment

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PIMFA Webinar: Avoiding A Culture of Complacency

Culture lies at the heart of strengthening your approach to Consumer Duty, Financial Crime, DEI and Vulnerable customers. Yet, despite the frequent reminders from the FCA, wealth management firms still need to work on demonstrating to the regulator how they can positively shift the culture needle.

In this FRE 60-minute webinar, our experts unpack:

Why Culture remains central to the FCA’s supervisory model
How to reset and refocus your approach to Culture to meet heightened FCA expectations
How leading firms cut through the complexity to stay ahead of emerging Culture and Conduct risks

PIMFA Women’s Symposium 2025

Following from the HUGE success of the inaugural PIMFA Women’s Symposium 2024, we are delighted to announce details of the 2025 event.

Receive 30% off group bookings of 5 or more tickets – enter code PWWA6E6C at checkout.

The Women’s Symposium is PIMFA’s annual summit dedicated to the investment management, financial advice and wealth management communities. Taking place over two days, the summit will feature cutting edge though leadership, high profile speakers, and lively discussions on a range of topics, including personal development, the latest investment trends, and practice management. The event will create a collaborative space for professionals to network, learn and share best practice from across their professional world.

We encourage individuals at all stages of their career, from Chief Executives to Interns, to join us for two days of motivational talks, regulatory updates, industry panels, personal development roundtables and thought-provoking content related to our industry, and to career development.

The 2024 event was such a huge success that we expect this event to sell out very quickly so early booking is highly recommended.

For more information on the 2024 event click here

Do you have an interesting story to share? We have started looking for speakers, if you’d like to be considered as a speaker please email us on events@pimfa.co.uk to discuss it further.

Details:

Dates: 22 & 23 April 2025

Venue: De Vere Grand Connaught Rooms, Holborn, central London

To access the PIMFA member discount you will need to log in to your account first. If you dont have a PIMFA account, please create one at www.pimfa.co.uk/registration

ASG Meeting notes 26 March 2024

Fintech Know Your Funds ties with Propelle for Best in Show at Morningstar Investment Conference

2 May 2024

Fintech Know Your Funds ties with Propelle for Best in Show at Morningstar Investment Conference

  • PIMFA WealthTech selected fintech’s impresses delegates with anti-greenwashing solution

Fintech solution Know Your Funds – one of two fintech’s selected by PIMFA WealthTech to present to delegates at the Morningstar Investment Conference yesterday (1 May 2024) – has been named Best in Show alongside fellow fintech Propelle by delegates.

PIMFA WealthTech, the market network and technology platform supported by principal strategic partner Morningstar, a leading provider of independent investment insights, has selected the Know Your Funds and fellow fintech, Instinct Digital Ltd, to present to wealth management delegates in the early breakfast session at the Morningstar Investment Conference following a competitive ‘Tech Sprint’ and were among 12 fintechs demonstrating their solutions to around 70 delegates from the wealth management and advice industry. Both Know Your Funds and Instinct Digital Studio gave impressive presentations of their solutions’ capabilities, which are focused on Environmental, Social and Governance (ESG) reporting, verification and disclosure processes in the sustainable finance sector.

Know Your Funds won over delegates with its solution that enables wealth managers to drill down into ESG funds at a granular level enabling them to truly interrogate the investment fund and fully understand what assets it contains, thereby enabling them to align investments with their client’s values.

Instinct Digital Ltd also impressed delegates with its digital reporting solution for fund and client reporting, while Propelle, which was also named ‘Best in Show’ showcased its digital solution focused on female investors.

Richard Adler, Chief Commercial Officer at PIMFA and Director of PIMFA Wealthtech, commented: “I’m delighted that Know Your Funds and Instinct Digital Studio were able to attend the Morningstar Investment Conference and showcase their technology solutions to so many from the wealth management industry.

“That Know Your Funds was among the fintechs named ‘Best in Show’ demonstrates why we at PIMFA WealthTech along with our strategic partners Morningstar have undertaken the ‘Tech Sprints’ that we have. Not only do the ‘Tech Sprints’ seek to address issues that are important to the wealth management industry, but they help to create the kind of connections we hope we can continue to develop between the fintech industry and our own. This has always been one of the fundamental drivers behind creating PIMFA WealthTech and I look forward to continuing to build those connections in the future.”

Anastasia Georgiou, Director of Client Solutions, Adviser Segment, EMEA, Morningstar, commented: “It was fantastic to include our PIMFA ESG Challenge winners: Know Your Funds and Instinct Digital Studio at the Morningstar Investment Conference yesterday. It’s great opportunity for them to speak directly to the adviser sector and demonstrates the importance of our partnership with the PIMFA WealthTech team. We look forward to continuing our work together in the future.”


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About PIMFA WealthTech

PIMFA WealthTech is part of the Personal Investment Management & Financial Advice Association (PIMFA), the trade association for the wealth management, investment services and the investment and financial advice industry, spanning 13,000 regulated firms that collectively manage the interests of almost £1.7trillion.

It believes that collaboration is essential to solving industry challenges and brings together senior industry decision-makers to address the most important and complex questions concerning technology focus, partnering and adoption as it applies across the value chain.

Our market network and technology platform has been created to bring the most innovative and relevant WealthTechs to our sector. Our teams work alongside leading financial institutions to identify, prototype and deliver enhancing technologies and breakthrough solutions that generate competitive advantage and business impact.

Further information can be found at pimfawealthtech.com

About PIMFA

About PIMFA – the Personal Investment Management & Financial Advice Association

  • PIMFA is the trade association for firms that provide wealth management, investment services and the investment and financial advice to everyone from individuals and families to charities, pension funds, trusts and companies.
  • The sector currently looks after £1.7trillion in private savings and investments and employs over 63,000 people.
  • PIMFA represents both full and associate member firms. Full members provide a range of financial solutions including financial advice, portfolio management, as well as investment and execution services. They assist everyone from individuals and families to charities and pension funds, all the way to trusts and companies.  Associate members provide professional services to the PIMFA community.
  • PIMFA leads the debate on policy and regulatory recommendations to ensure that the UK remains a global centre of excellence in the wealth management, investment advice and financial planning arena. Our mission is to create an optimal operating environment so that its member firms can focus on delivering the best service to clients, providing responsible stewardship for their long-term savings and investments.
  • PIMFA has made numerous recommendations to the FCA regarding the Future of Advice, the Future of Supervision and the FSCS levy – read more.
  • PIMFA was created in 2017 as the outcome of a merger between the Association of Professional Financial Advisers (APFA) and the Wealth Management Association (WMA) with a history as a trade association since 1991 – read more.
  • Further information can be found at pimfa.co.uk

About Morningstar, Inc.

Morningstar, Inc. is a leading provider of independent investment insights in North America, Europe, Australia, and Asia. The Company offers an extensive line of products and services for individual investors, financial advisors, asset managers and owners, retirement plan providers and sponsors, and institutional investors in the debt and private capital markets. Morningstar provides data and research insights on a wide range of investment offerings, , including managed investment products, publicly listed companies, private capital markets, debt securities, and real-time global market data. Morningstar also offers investment management services through its investment advisory subsidiaries, with approximately $294 billion in assets under advisement and management as of Mar. 31, 2024. The Company operates through wholly- or majority-owned subsidiaries in 32 countries. For more information, visit www.morningstar.com/company. Follow Morningstar on X @MorningstarInc.

NOTES TO EDITORS

About PIMFA – the Personal Investment Management & Financial Advice Association

  • PIMFA is the trade association for firms that provide wealth management, investment services and the investment and financial advice to everyone from individuals and families to charities, pension funds, trusts and companies.
  • The sector currently looks after £1.65 trillion in private savings and investments and employs over 63,000 people.
  • PIMFA represents both full and associate member firms. Full members provide a range of financial solutions including financial advice, portfolio management, as well as investment and execution services. They assist everyone from individuals and families to charities and pension funds, all the way to trusts and companies.  Associate members provide professional services to the PIMFA community.
  • PIMFA  leads the debate on policy and regulatory recommendations to ensure that the UK remains a global centre of excellence in the wealth management, investment advice and financial planning arena. Our mission is to create an optimal operating environment so that its member firms can focus on delivering the best service to clients, providing responsible stewardship for their long-term savings and investments.
  • PIMFA has made numerous recommendations to the FCA regarding the Future of Advice, the Future of Supervision and the FSCS levy – read more.
  • PIMFA was created in 2017 as the outcome of a merger between the Association of Professional Financial Advisers (APFA) and the Wealth Management Association (WMA) with a history as a trade association since 1991 – read more.
  • Find out more about PIMFA’s Diversity and Inclusion work – read more
  • Further information can be found at pimfa.co.uk

Contact

For further information on this release or other press matters please contact:

PIMFA Communications and PR – +44 (0)20 7382 0376 .

Sheena Gillett, PIMFA Communications & PR Director – sheenag@pimfa.co.uk, +44 (0)20 7011 9869.

Cyber threats: creating an effective crisis management plan

To protect themselves against this threat, firms should consider implementing a tried-and-tested crisis management plan. Not only will this reduce the likelihood of an attack, but it will also help to limit the extent of damage if an attack occurs.

Understanding cyber threats

Cyber threats can arise from a number of sources, including:

  • Human error
  • Disgruntled employees
  • Computer system error or technical failure
  • Targeted cyber-attacks
  • Fall-out from an attack on a supply chain partner

When an organisation suffers a cyber-incident, it can lead to considerable financial loss. According to IBM’s 2023 Cost of a Data Breach Report, the global average cost of a data breach was US $4.45 million.

Creating a crisis management plan

Given the devastating potential impact of a cyber breach, it’s essential that firms establish a comprehensive crisis management plan to be executed in the event of an attack.

This typically includes:

  1. Preventative controls – e.g. adopting the relevant hardware and software solutions; conducting risk assessments; creating data backups; training employees to understand risks and identify potential attacks
  2. Detective controls – e.g. determining affected systems and isolating them from the remainder of the network; taking the network offline; informing staff of the attack and actions to contain further spread; informing relevant clients, business partners and other relevant stakeholders of an attack; capturing volatile memory contents from affected devices to help determine the sequence of events leading to the attack
  3. Corrective controls – e.g. alerting key partners to assist with strategy; reporting the attack to relevant parties, including insurance partners and law enforcement; deploying decryption tools where necessary; wiping and rebuilding systems, including resetting passwords and checking backups are uninfected

To be most effective, any crisis management plan should be stress-tested through simulated incident and table-top exercises.

Once established, a robust crisis management plan can help wealth managers to future proof themselves in critical areas of legal risk, data handling and security breaches. It will also help to ensure that the firm, as well as its directors’ and officers’, are well-protected from any D&O or client liability claims, regulatory issues, or other financial implications.

Cyber insurance protection

While a crisis management plan can reduce the likelihood and severity of any cyber-attack, it cannot offer complete protection. To provide themselves with an additional layer of security, firms may consider taking out cyber insurance.

Cyber insurance policies offer a range of protections, including:

  • Pre-incident support, such as access to cybersecurity expertise, IT vulnerability assessments, staff training, and assistance with password management
  • Security and privacy breach costs like customer notifications, public relations advice, IT forensics, and legal expenses
  • Post-incident support includes system assessments, breach source identification, legal guidance, and data restoration
  • Coverage for business interruption, cyber extortion reimbursement including ransom amounts and negotiation fees, and damage to digital assets such as data loss, corruption, or misuse of computer systems

For further information, please visit Lockton’s Cyber page, or contact:

Carlo Ramadoro, Broker, Cyber and Technology

E: carlo.ramodoro@lockton.com

Laura Skaanild, Head of Global Financial Institutions, Lockton

E: laura.skaanild@lockton.com

PIMFA raises serious concerns about FCA’s enforcement proposals

30 April 2024

PIMFA raises serious concerns about FCA’s enforcement proposals

  • Public announcements of enforcement action could be very damaging.

PIMFA, the trade association for wealth management, investment services and the financial advice and planning industry, has today (30 April 2024) again expressed serious concerns about the Financial Conduct Authority’s (FCA) proposals to make public enforcement investigations of financial services firms.

Responding to the FCA’s consultation paper: CP24/2: Our Enforcement Guide and publicising enforcement investigations – a new approach, PIMFA has raised a number of concerns around the potential negative impact of making enforcement investigations public at the start of the process.

PIMFA supports the principle of an empowered, assertive, and proactive regulator. But we share the concerns expressed across the financial services industry about the likely negative impacts the proposal to publicise the name of firms at the start of an investigation will have on the named firms and on the functioning of markets.

There is a very real danger the proposals will damage the competitiveness of the UK’s financial services sector as investors are driven away, with the City’s attractiveness as a place to come to do business also diminished.

In considering its approach, the FCA must surely be aware that larger listed firms subject to public enforcement activity will almost certainly be subject to significant market volatility because of shareholder action.

Beyond the financial implications, consideration should be given to the reputational impact of an investigation announcement on the firm, its staff, and its customers particularly when exacerbated by press speculation.

The FCA’s argument that an investigation does not automatically mean that there has been misconduct or breaches of the requirements shows a degree of naivety around the way the real-world works.

In fact, the announcement of an investigation will lead many to believe that there is no smoke without fire and so guilt on the part of the firm will be assumed immediately.

For smaller firms, the impact of such a public announcement of an investigation could be devastating with clients leaving such firms in their droves despite there being no immediate evidence of actual wrongdoing.

Alexandra Roberts, Head of Regulatory Policy and Compliance at PIMFA, commented: “PIMFA believes in the principle of a tough regulator but we are deeply concerned about the negative impacts these proposals may have.

“We believe these proposals could lead to a significant erosion over time in consumer confidence, and trust, in financial services, as well as to investor confidence. Public announcements of enforcement investigations might also lead to significant outflows of assets for many larger firms – potentially leaving them hollowed out – and sharp falls in the share price of those firms that are listed on the stock market.

“We cannot understand how these proposals support the FCA’s role of promoting UK competitiveness and economic growth, while ensuring consumer confidence through the way in which it supervises and regulates the industry. The proposals appear to contradict the former and do little for the latter.”

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Notes for Editors

About PIMFA – the Personal Investment Management & Financial Advice Association

  • PIMFA is the trade association for firms that provide wealth management, investment services and the investment and financial advice to everyone from individuals and families to charities, pension funds, trusts and companies.
  • In May 2023 PIMFA was named as one of the Best Places in the UK to work by The Sunday Times.
  • The sector currently looks after £1.65 trillion in private savings and investments and employs over 63,000 people.
  • PIMFA represents both full and associate member firms. Full members provide a range of financial solutions including financial advice, portfolio management, as well as investment and execution services. They assist everyone from individuals and families to charities and pension funds, all the way to trusts and companies.  Associate members provide professional services to the PIMFA community.
  • PIMFA leads the debate on policy and regulatory recommendations to ensure that the UK remains a global centre of excellence in the wealth management, investment advice and financial planning arena. Our mission is to create an optimal operating environment so that its member firms can focus on delivering the best service to clients, providing responsible stewardship for their long-term savings and investments. 
  • PIMFA has made numerous recommendations to the FCA regarding the Future of Advice, Future of Supervision and the FSCS levy – read more.
  • PIMFA was created in 2017 as the outcome of a merger between the Association of Professional Financial Advisers (APFA) and the Wealth Management Association (WMA) with a history as a trade association since 1991 – read more.
  • Further information can be found at pimfa.co.uk

Contact

For further information on this release or other press matters please contact:

PIMFA Communications and PR – +44 (0)20 7382 0376

Sheena Gillett, PIMFA Communications & PR Director – sheenag@pimfa.co.uk, +44 (0)20 7011 9869 / +44 (0)7979 49322

PIMFA joins financial services trade bodies in calling for Chancellor to intervene over FCA proposals to publicise enforcement investigations

29 April 2024

PIMFA joins financial services trade bodies in calling for Chancellor to intervene over FCA proposals to publicise enforcement investigations

PIMFA, the trade association for wealth management, investment services and the financial advice and planning industry, has joined with 15 other financial services trade associations, including UK Finance, TheCityUK, the Association of British Insurers (ABI), and many others in writing to the Chancellor of the Exchequer, Jeremy Hunt, calling on him to intervene over the Financial Conduct Authority’s (FCA) proposals to publicise enforcement investigations of firms.

At present, the regulator only publicises enforcement action if a financial services firm is found guilty of misconduct or to have breached the FCA’s regulations. The FCA’s proposals to publicise enforcement investigations therefore represent a worrying development.

Liz Field, Chief Executive of PIMFA, commented: “It is very difficult to see how the FCA’s proposals to publicise enforcement investigations will be of benefit to either consumer confidence and trust in financial services or to the integrity of the market overall.

“The FCA’s argument that an enforcement investigation does not automatically mean that there has been misconduct or breaches of its requirements seem to us to show a degree of naivety around the way the real-world works. An announcement of an investigation will lead many to believe there is no smoke without fire and assume guilt on the part of the firm being investigated, particularly if this is fuelled by press speculation.

“For smaller firms, the impact could be devastating, with clients leaving in droves despite there being no immediate evidence of actual wrongdoing on the part of the firm. Larger listed firms will almost certainly be subject to significant market volatility because of shareholder action or could see significant outflows of assets – potentially leaving them hollowed out.

“We cannot understand how these proposals support the FCA’s role of promoting UK competitiveness and economic growth, while ensuring consumer confidence through the way in which it supervises and regulates the industry. The proposals appear to contradict the former and do little to promote the latter.”

<ENDS>

Notes for Editors

About PIMFA – the Personal Investment Management & Financial Advice Association

  • PIMFA is the trade association for firms that provide wealth management, investment services and the investment and financial advice to everyone from individuals and families to charities, pension funds, trusts and companies.
  • PIMFA was recently named as one of the Best Places in the UK to work by The Sunday Times.
  • The sector currently looks after £1.65 trillion in private savings and investments and employs over 63,000 people.
  • PIMFA represents both full and associate member firms. Full members provide a range of financial solutions including financial advice, portfolio management, as well as investment and execution services. They assist everyone from individuals and families to charities and pension funds, all the way to trusts and companies.  Associate members provide professional services to the PIMFA community.
  • PIMFA leads the debate on policy and regulatory recommendations to ensure that the UK remains a global centre of excellence in the wealth management, investment advice and financial planning arena. Our mission is to create an optimal operating environment so that its member firms can focus on delivering the best service to clients, providing responsible stewardship for their long-term savings and investments.
  • PIMFA has made numerous recommendations to the FCA regarding the Future of Advice, Future of Supervision and the FSCS levy – read more.
  • PIMFA was created in 2017 as the outcome of a merger between the Association of Professional Financial Advisers (APFA) and the Wealth Management Association (WMA) with a history as a trade association since 1991 – read more.
  • Further information can be found at pimfa.co.uk

Contact

For further information on this release or other press matters please contact:

PIMFA Communications and PR – +44 (0)20 7382 0376

Sheena Gillett, PIMFA Communications & PR Director – sheenag@pimfa.co.uk, +44 (0)20 7011 9869 / +44 (0)7979 49322