The FCA is encouraging firms to implement measures to promote D&I. But how do you know what action will and will not bring about sustainable positive change? We will reflect on “real life” diversity data monitoring projects, what works, what doesn’t and what is most effective in brining about positive cultural change. This webinar will help you understand how to: Avoid data protection and employment issues in diversity monitoring projects Maximise the potential of your diversity data – identifying issues, solutions and measuring success

The SM&CR ‘Duty of Responsibility’ and the ‘Senior Manager Conduct Rules’ establish clear senior management responsibility for complying with the requirements of the Consumer Duty. This includes a requirement for Senior Managers to personally attest that the Consumer Duty is embedded within their firm. At least annually, a firm’s board, or an equivalent governing body, must also review and approve an assessment of whether the firm is delivering good customer outcomes consistent with the Duty. This webinar will help you: • Understand the requirements and expectations of Senior Managers; • Provide examples of the ‘reasonable steps’ Senior Managers should take to effectively discharge their individual and collective responsibilities; and • Provide examples of industry and regulatory best practice. Who should attend? Consumer Duty Champions Senior Executives responsible for ensuring ‘good outcomes’ Chief Risk Officers and Heads of Compliance Risk & Compliance Managers In-house Compliance Advisory

The FCA pulled no punches last week, listing 10 key questions they expect firms to be able to answer by the 31st July and beyond. The questions to firms include the changes they’ve made following reviews of product/service design, their treatment of vulnerable customers, how they’ve acted on the outputs from their fair value assessments, and their approach to staff training. In this webinar, PIMFA associate member firm, Bovill, reviews the regulator’s questions and explains the steps firms can still take to identify and act on areas to help demonstrate the delivery of good customer outcomes. This webinar will help you:  Understand the FCA’s key areas of focus as Consumer Duty implementation draws near  Recognise how the FCA focus areas apply to products and services in the wealth sector  Identify practical ways to demonstrate that you’re meeting key consumer duty requirements This webinar is for:  Sales directors  Product/service managers  Client-facing staff  Operations staff  Heads and Managers of Compliance and Risk To join this FREE webinar, please register on zoom, details below When: Jul 27, 2023 11:00 AM London Topic: PIMFA Webinar: Consumer Duty: The Final Countdown Register in advance for this webinar: https://us06web.zoom.us/webinar/register/WN_J2uH1O7cQpqPtoks9vwVTw After registering, you will receive a confirmation email containing information about joining the webinar.