The Consumer Duty is one of the most significant regulatory initiatives in recent years with the FCA considering it a major step change for financial services, requiring firms to make lasting changes to culture and behaviour to consistently deliver good outcomes. Following the success of 2023’s conference, put on for PIMFA member firms planning ahead of the implementation deadline, we will be reconvening the group to consider the state of play after seven months of the Duty – where implementation has worked well, where the sector still has work to do, and how much of a tangible impact has been made on living up to the ideals aspired to by the regulatory impetus. The conference will look into how firms have reviewed their product suite, communications and end-to-end customer journey, and how changes have been made in areas such as governance, MI and reporting, product design, pricing, distribution, servicing and staff training. Register to hear from key industry experts on the key themes of consumer duty. We welcomed a high-level audience who engaged with the experts, to facilitate fruitful discussions with opportunity for questions and networking. If you’d like to find out more information on attending, speaking or sponsoring the event please contact events@pimfa.co.uk   This event sold out in 2023 and is likely to sell out again, so early booking is highly recommended. The early-bird discount is valid until 22nd December 2023 Event Details: Date: February 28 2024 Time: 10:00 – 18:00 (subject to change) Venue: Shoosmiths, 1 Bow Churchyard, London EC4M 9DQ