PIMFA Consumer Duty Conference 2024

Alex joined PIMFA in June 2017 as a Policy Adviser, where she works on a wide range of regulatory matters, engaging with policy makers and the regulator to promote members’ interests.

She previously worked for the Association of Professional Financial Advisers (APFA) in the same capacity. APFA merged with the Wealth Management Association (WMA) to form PIMFA.

Alex has a legal background, having studied law at Cambridge University and was called to the Bar in 1997. She was a tenant at Lamb Chambers, Temple where she specialised in personal injury claims, contractual disputes and professional negligence. Alex has experience of advisory, drafting and court work including appearances in the Court of Appeal, the High Court and county courts.

Lucy has worked at the FCA since 2008 across a variety of different roles. The majority of her career has been spent in Supervision, but she also has extensive experience of designing and implementing policy, having overseen the implementation of the Mortgage Market Review and the overhaul of the financial promotions rules for high risk investments. She also spent a year in Authorisations, as Head of Department for dual-regulated firms.

Jane is a Director in the Regional Risk & Regulatory capability. She has worked in financial services for over 20 years and is a level 6 chartered financial adviser having achieved fellowship standing with the CII.

Jane began her career as a chartered financial adviser with extensive experience of mortgages, protection, wealth planning, pensions, investments, long term care and estate planning. She then moved into regulatory compliance specialising in conduct and regulatory risk. Jane has spent the past few years focusing on Consumer Duty having led programmes across the industry, working with key stakeholders to understand and apply the regulations. This work has now naturally evolved to helping firms assess their compliance against the duty and any material gaps they may have.

Prior to Consumer Duty, Jane was involved with various projects across financial services ranging from large scale mortgage remediation projects, to leading a compliance co-source for a mortgage firm conducting reviews on mortgage arrears and treatment of customers. Due to her background in financial advice Jane has also worked with KPMG’s Wealth and Asset Management team on a number of occasions reviewing risk and governance, providing specialist advice on defined benefit transfers and supported the Deals Advisory practice, advising on regulatory compliance for mortgage and wealth advisory firms.

David is the Wealth and Asset Management lead for KPMG’s Financial Services Regulatory Insight Centre. He is a chartered accountant and has over 10 years’ experience working with the Asset Management industry. During his time at KPMG he has supported several Wealth and Asset Management clients with implementing the Consumer Duty. Before joining KPMG in 2022, David worked in Asset Management supervision at the FCA for six years, and was seconded to the Bank of England in 2021.

Katie is a Director in KPMG’s Financial Services People Consulting team. She has over 25 years experience in helping Financial Services clients to understand and change their culture through defining the right behaviours, upskilling their people, aligning HR processes and engaging their people to embed new ways of working.

She is a frequent speaker on the topic of culture and regulation and has helped a number of client to understand the cultural considerations of the Consumer Duty. She is also a Fellow of the Institute of Chartered Accountants for England and Wales.

Chris is a Director at Alpha with more than 16 years of experience across consulting, the regulator and industry, including as an ex-Head of Compliance & MLRO.

Chris leads Alpha’s Consumer Duty proposition within the Regulatory Compliance & Risk Practice and has extensive experience in helping firms interpret and implement new and existing regulations

Andrew is a Manager at Alpha with more than five years of financial services experience, including at the Financial Conduct Authority.

Andrew has supported a number of asset and wealth management firms with the implementation and review of their Consumer Duty programmes and has practical experience of the regulators expectations and how to meet these.

Simon is the Advisory Director at Square 4 and supports firms across financial services with regulatory change; risk management; governance and controls design and implementation; strategy, policy and process development.

Simon has a wealth of experience leading advisory teams across all financial services verticals and has led and implemented various significant regulatory change projects.

Paul is a proven leader of business, people and in managing high profile regulatory issues. His experience to date includes; time at the regulator where he spent 7 years in Supervision, working in industry where he was a Compliance Director at one of the UK’s leading high street banks and also within Barclays Wealth. He has also worked in Consultancy for KPMG and Huntswood before joining Square 4. Paul has extensive experience supporting firms on the key issues of the day and works with Boards across sectors to support them fulfil their SMF obligations.

Alex joined PIMFA in June 2017 as a Policy Adviser, where she works on a wide range of regulatory matters, engaging with policy makers and the regulator to promote members’ interests.

She previously worked for the Association of Professional Financial Advisers (APFA) in the same capacity. APFA merged with the Wealth Management Association (WMA) to form PIMFA.

Alex has a legal background, having studied law at Cambridge University and was called to the Bar in 1997. She was a tenant at Lamb Chambers, Temple where she specialised in personal injury claims, contractual disputes and professional negligence. Alex has experience of advisory, drafting and court work including appearances in the Court of Appeal, the High Court and county courts.