According to a recent survey, ‘60% of professionals surveyed across financial services have reported an increase in DSARs over the past year’ and ‘51% have received complaints from data subjects about a data subject access request (DSARs)’.
This is not surprising – customers and clients who are unhappy, or want to find out information which is held on them, are more cognisant than ever of their rights under DSARS, and very few employee disputes these days come unaccompanied by a DSAR.
Given this, and the fact that DSARs can be a significant drain on resources and can (very importantly) lead to the provision of information and documentation which was never intended to be made public, they need to be managed carefully.
In this FREE 60-minute webinar, Richard Preece will speak to Chris Holme and Sarah Riceman from Clyde & Co. They have been managing DSARs (including in relation to large disputes), and complaints, between them for 20 years – and have a huge body of experience around how to manage DSARs, the legal requirements, and the ICO’s expectations. They will discuss how PIMFA member firms can:
- React and respond to a DSAR with professionalism and speed
- Ensure they are correctly identifying and redacting information so as to not disclose any information the requester is not entitled to
- Identify when a request is manifestly unfounded and excessive and respond appropriately
- Regardless of size, have effective management in place to efficiently respond to DSARs
- Be prepared for any regulatory scrutiny and enforcement action when handling DSARs
More about Richard Preece
An experienced organisational agility and resilience ‘hybrid’ consultant and leader. He connects business and technical leadership of digital innovation cyber resilience and data protection.
He works collaboratively, is discovery driven and adept at integrative decision-making to navigate the balance of innovation, agility and resilience. Works closely with business, customers and subject matter experts to align outcomes, manages risks and resources; enhances reputation whilst communicating with simplicity and clarity.
More about Chris Holme
Chris is a leading lawyer in the field of employment law; supporting employers with the full range of issues that they face.
He works predominately in the financial services and professional services sectors, supporting a number of law firms, accountancy firms, banks and asset managers. He leads the firm’s professional services sector group, and also our Employment team’s financial services and professional services groups.
In relation to the work Chris carries out, it includes the most complex and reputationally significant work within the employment area.
In relation to how Chris works, he partners with employers, gets to know their business, and becomes an extension of their in-house team. This enables him to deliver commercial and pragmatic advice which really works for the businesses he partners with.
Chris has also previously worked in-house as an employment lawyer at two North American investment banks.