Loading Events
  • This event has passed.

The FCA’s Consumer Duty has added a further layer of complexity and risk to PIMFA member firms seeking to ensure that their products and services are centred around clients’ identified needs and benefits. Now, firms have to meet the requirements laid out in PROD and MiFID II, as well as an increasingly stringent supervisory approach to product governance under the Consumer Duty.

‘Bring your colleague along for FREE to this session’

In this live, tutor-led online session, compliance and regulatory expert Daiman Baker unpacks how PIMFA member firms can “act to improve product governance and deliver good outcomes for retail customers” by:

• Identifying and remediating shortfalls in their approach to product governance in the context of the Consumer Duty

• Establishing a robust ongoing monitoring and periodic product review

• Embedding product governance controls across the entire business

• Improving their approach to product risk identification and testing

By the end of the session, you will be able to:

• Provide added confidence to the business that your firm has in place effective risk assessment and mitigation strategies in the product lifecycle [that complies with the enhanced product governance rules]

• Demonstrate to the FCA that your firm has a robust approach product approval process.

• Assure the Consumer Duty champion and Senior Managers that your firm continues to deliver fair value and outcomes for clients – including those with characteristics of vulnerability.

• Benchmark against your peers how effective your firm is in identifying consumer harms.

Approach to learning

Through real-world case studies and interactive activities, learners will enhance their ability to maintain robust product governance frameworks that prioritise client interests and compliance.

Who should attend

• Senior managers and Consumer Duty champions who want to ensure that their firm is considering the needs of their clients at every stage of the product or service lifecycle

• Internal Audit focused on assuring senior managers, the Consumer Duty champion and board members that the firm is meeting its product governance obligations

• Compliance and Risk Officers who seek to manage better the risks associated with product governance

• Product Managers who want to improve existing product governance processes

• Participants in a Product Governance Committee (Investment Professionals, Distribution, Marketing, Operations, Finance, Legal or Tax)

Bring a colleague along for free!

Please use Coupon  below at checkout for 50% OFF two tickets


Daiman Baker
Senior Consultant
Leaman Crellin Limited

More about Daiman Baker

Daiman has 20 years of experience in London-based investment banks in front office compliance advisory roles, delivering regulatory change across multiple EU and UK pieces of legislation, and regulatory consulting and training to various financial institutions.

Leveraging his background as a lawyer, Daiman delivers real-world training for those working in financial services.


You can listen to Daimans Podcast here

Booking and Registration Information

If you are a PIMFA member please ensure you have logged in to register for this webinar, podcast or event and receive your discount. If you are unsure of your login details you can request a new password via our website or email us to reset it for you. If you are unsure whether you belong to a PIMFA member firm please register for an account or email us and we will confirm this for you. You can still register for our webinars, events and podcasts as a non-member (charges apply in some instances). Requests may take up to 48 hours to process.



27th February
09:30 - 12:30
£250 - £350
Event Categories:


CPD Hours
Email Address: