PIMFA
There is currently a significant industry and regulatory spotlight on consumer vulnerability, and it is paramount that firms are able to identify, support and achieve good outcomes for vulnerable customers. The data requests of the wealth management industry and subsequent Dear CEO letters since November 2023 have shown this as a high priority and the expectation from the FCA that this is led from the top.
PIMFA has been working closely with the regulator and member firms this year to understand better the extent and range of vulnerabilities that customers may face and to ensure that firms can correctly identify and support those customers.
As part of our work, we will be launching a PIMFA Guide on Understanding Customer Vulnerability’, which will be a valuable reference aid and tool for firms to use. The Guide, based on our first version published in 2021, will assist firms with creating vulnerability strategies and implementing processes and procedures that will not only help to meet regulatory obligations but also identify opportunities to enhance how firms serve all their customers.
To mark the publication of the Guide, we will be holding an event on the 24th of October 2024, where we will hear from the FCA and a range of industry CEOs and practitioners to discuss the importance of this topic and to share views and best practices and we would like to invite you to attend this event as our guest. Please see details below:
Date: 24 October 2024
Time: 14:00 – 17:30
Venue: Online
Please note this is a virtual event which will be live-streamed. For further information please contact events@pimfa.co.uk
Arrival & Registraion
13:00 - 14:00
Arrival & Registraion
13:00 - 14:00
Welcome Remarks
14:00 - 14:05
Welcome Remarks
14:00 - 14:05
Keynote Speech
14:05 - 14:35
Keynote Speech
14:05 - 14:35
Presentation: Introduction to the Guidance
14:35 - 14:55
Presentation: Introduction to the Guidance
14:35 - 14:55
Alex joined PIMFA in June 2017 as a Policy Adviser, where she works on a wide range of regulatory matters, engaging with policy makers and the regulator to promote members’ interests.
She previously worked for the Association of Professional Financial Advisers (APFA) in the same capacity. APFA merged with the Wealth Management Association (WMA) to form PIMFA.
Alex has a legal background, having studied law at Cambridge University and was called to the Bar in 1997. She was a tenant at Lamb Chambers, Temple where she specialised in personal injury claims, contractual disputes and professional negligence. Alex has experience of advisory, drafting and court work including appearances in the Court of Appeal, the High Court and county courts.
Panel Discussion: A view from the top - the importance of getting this right
14:55 - 15:30
Panel Discussion: A view from the top - the importance of getting this right
14:55 - 15:30
Liz joined PIMFA (then known as the Wealth Management Association) as Chief Executive in 2014.
She has 30 years financial services experience, 19 of which as a Chief Executive. She successfully transformed and advised several businesses through redefining strategy, re-branding, change management and inspirational leadership, creating profitable businesses.
She has substantive experience of people and corporate culture risk, regulatory knowhow across the industry – banking, insurance and wealth management and providing good practice guidelines for the industry to adopt.
She is an accredited coach and industry leader encouraging collaborative participation of diverse groups of industry experts to address sector challenges and to leverage industry resources for collective benefit.
Liz holds a degree in Psychology and a Masters in Occupational Psychology from Birkbeck.
Coffee Break
15:30 - 15:40
Coffee Break
15:30 - 15:40
Panel Discussion: Practioners perspectives on compliance and implementation
15:40 - 16:25
Panel Discussion: Practioners perspectives on compliance and implementation
15:40 - 16:25
Closing Remarks
16:25 - 16:30
Closing Remarks
16:25 - 16:30
Liz joined PIMFA (then known as the Wealth Management Association) as Chief Executive in 2014.
She has 30 years financial services experience, 19 of which as a Chief Executive. She successfully transformed and advised several businesses through redefining strategy, re-branding, change management and inspirational leadership, creating profitable businesses.
She has substantive experience of people and corporate culture risk, regulatory knowhow across the industry – banking, insurance and wealth management and providing good practice guidelines for the industry to adopt.
She is an accredited coach and industry leader encouraging collaborative participation of diverse groups of industry experts to address sector challenges and to leverage industry resources for collective benefit.
Liz holds a degree in Psychology and a Masters in Occupational Psychology from Birkbeck.
