BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//PIMFA - Building Personal Financial Futures - ECPv6.15.20//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://www.pimfa.co.uk
X-WR-CALDESC:Events for PIMFA - Building Personal Financial Futures
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20220327T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20221030T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20230326T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20231029T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20240331T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20241027T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231102
DTEND;VALUE=DATE:20231103
DTSTAMP:20260504T132611
CREATED:20230502T091415Z
LAST-MODIFIED:20251119T163809Z
UID:277353-1698883200-1698969599@www.pimfa.co.uk
SUMMARY:Reinforcing Customer Centricity: How Your Firm Can By July 2023\, Meet The Exacting Standards Customer Support And Consumer Understanding Under Consumer Duty
DESCRIPTION:It’s too easy for PIMFA Member Firms to assume that their current suitability checks and approaches to assessing a client’s investment preferences will stand up to regulatory scrutiny through the lens of Consumer Duty.\nIn a matter of months\, the FCA requires you to be able to evidence that your firm is putting themselves ‘in the shoes of your customers’\, acting in good faith\, avoiding causing foreseeable harm and enabling customers to achieve their financial objectives. \nConsumer Duty requires role relevant training\, rather than a tick box approach to learning. To that end\, this one day in house training course\, personalised to your specific needs\, takes your advisors through step by step through a framework they can adopt to improve their approach to client suitability\, the critical component in your firm’s ability to meet the Duty’s two outcomes on customer support and consumer understanding. \nBut even a proven framework won’t help your firm meet the regulators standards\, if the new skills don’t stick. That’s why we give your advisors the confidence\, tools and support they need to talk with their clients about their values\, motivations and ambitions\, moving beyond the current approach to suitability. \nWhat We Cover\nIn this live\, bespoke interactive\, tutor led one day training course\, we take you through how you can: \n\nUpdate your current approach to suitability to align with the new Consumer Duty before the 31st July to help to meet two of the outcomes of the regulations – customer support and consumer understanding\nDeploy ‘ready to use’ approaches your advisors and wealth managers can immediately use to evidence a clearer and higher standard of care to the regulator\, while meeting client needs and expectations.\nAchieve genuine competitive advantage in client experience giving you the tools and support you need to build the capabilities of your client facing teams.\nLeverage Consumer Duty as a catalyst for commercial growth based on growing a values-based purpose driven wealth management business.\nEnhance your firms Reputation as a market leader\, allowing you to become the best in class for client centric approaches to Consumer Duty.\nUpskill your workforce to Retain the best talent in the field allowing them to form greater bonds with clients.\n\nPost Course Coaching\nA highlight of this training course is the inclusion of follow up coaching to support the implementation of the key learnings of this training course within your firm. Alongside your coach\, you will discuss your action plan for executing your newly learnt approaches\, putting in organisation wide measures to help overcome expected or unexpected execution obstacles and creating a long term strategy that will keep you ahead of any further regulatory changes. \nWho should attend?\nThis course is designed for firms to put in place the essential ingredients support commercial growth and to meeting two of the Consumer Duty outcomes on customer support and consumer understanding and their client facing professional advisors who will lead in delivering a customer centric service. This training is invaluable to: \n\nHeads of Sales who\, looking to build and maintain a strong sales pipeline\, want their team to develop a deeper level of engagement\, based on their values with both prospects and existing clients.\nTraining & Competency Supervisors who want to deliver role relevant consumer duty training for their financial advisors\, wealth managers or financial planners.\nCompliance Heads and Senior Management who need to grasp the key role advisors play in achieving Consumer Duty compliance.\n\nTrainers\nJohn Pepin\, CEO\, Philanthropy Impact \nJohn is Chief Executive of Philanthropy Impact. Its purpose is to increase the flow of capital for good by enabling to HNW and UHNW private clients and their families to match their purpose driven wealth strategies with their values capturing their ESG/impact investment and philanthropic preferences.  It achieves this by working with professional private client advisors (wealth management\, private banking\, independent financial advice\, tax and legal sectors) to ultra-high net worth and high net worth individuals to grow and enhance the quality of the support they give to their clients.  The network also includes individual philanthropists and social investors\, trusts and foundations\, charities and social enterprises.  The organisation acts as a knowledge hub and centre of excellence realising its vision by means of thought leadership and sharing intelligence\, events\, CPD Certified and CISI Endorsed training\, bespoke networking opportunities\, government liaison\, publications including a magazine\, and resources for advisors and other stakeholders. \nExperienced senior level practioners from the wealth management industry will support John deliver this training course. \nRegister Your Interest\nSimply fill in the form below and click Submit to register your interest in this course. \nPlease select a valid form
URL:https://www.pimfa.co.uk/event/reinforcing-customer-centricity-how-your-firm-can-by-july-2023-meet-the-exacting-standards-customer-support-and-consumer-understanding-consumer-duty/
CATEGORIES:Learning,Live Learning
ATTACH;FMTTYPE=image/jpeg:https://www.pimfa.co.uk/wp-content/uploads/2025/06/800x800_hotairballoon_colour.jpg
END:VEVENT
END:VCALENDAR