PIMFA - Building Personal Financial Futures

PIMFA Learning: PwC Consumer Duty Series- Session 3: MI, reporting and governance
2023-05-30 09:30 - 11:30 (Europe/London)
With fundamental regulatory change like the introduction of the Consumer Duty, the problem for firms both large and small often isn’t with planning – many strategies are well developed – but with execution. The Consumer Duty series tackles the implementation of Consumer Duty head-on to provide PIMFA member firms with a well-structured approach for Project Leads, Compliance & Risk Heads alongside Senior Managers to confidently meet the July deadline.
You will return from each of the three sessions with a set of tools and approaches you can use to:

Improve your ability to organise, manage, and prioritise the key requirements of the Duty
Anticipate and avoid pitfalls that could derail your project plan.
Respond to FCA’s latest announcements and instructions.
Address your firm’s most critical Consumer Duty issues.
Feedback and answers to your Consumer Duty execution challenges

This workshop will focus on:

How firms can develop Consumer Duty MI, reporting and governance that covers the appropriate products, services, touchpoints and customer types for their unique activities.
How the Board can demonstrate that making good outcomes for consumers is central to their firm’s culture, strategy and business objectives.

By the end of this workshop, you will:

Get clarity on the different data to be collected across each of the key Consumer Duty outcomes
Identify and bridge gaps in your MI
Develop actionable and understandable MI, that meets regulator expectations
Consumer Duty obligations will require different data to be collected across each of the key Consumer Duty outcomes
Learn, from our own research, how firms intend to use MI to evidence good consumer outcomes
Know how to join the data dots up between different areas of your business to form a coherent Board report

Format and approach
This two-hour online session is an interactive learning experience that brings the research and experience of the PwC Wealth Management team together with senior managers who want to strengthen their firms’ approach to Consumer Duty implementation. In this online workshop, you will be broken into smaller discussion groups to work through exercises, discuss scenarios and collaborate with your peers on solutions to overcome even your most challenging execution obstacles.

PIMFA Live Online Learning: T&C under Consumer Duty: What You Need to Know
2023-05-25 13:30 - 15:30
To ensure your people are prepared to meet the ‘biggest regulatory overhaul in a decade’ PIMFA member firms would be advised to dust off and stress test their approach to Training and Competency (T&C) before the new Consumer Duty comes into force in July 2023.
Why is T&C so critical under the new Consumer Duty?
Taking centre stage of your approach to Consumer Duty is your firm’s ability to practice and demonstrate to the FCA that all your people are aligned and focused on delivering and evidencing good customer outcomes against new and more stringent regulatory expectations. Your firm’s approach to T&C plays a critical role in showing, not just telling the regulator that your advisor population is acting in good faith, proactively avoiding foreseeable harm, and supporting customers to pursue their financial objectives.
In this live, interactive, and practical training session, delivered by a senior T&C practitioner we take HR, L&D, Operations, Compliance, and T&C professionals’ who are looking to:

Get to grips with what good T&C looks like under the new Consumer Duty
Adapt their approach to T&C against the expectations of the new Consumer Duty
Identify and close any T&C gaps or blind spots that might hamper their firm from achieving the outcomes that the FCA will be looking for under the new Consumer Duty
Assure the board and senior executives that your firm’s approach to T&C meets the cross-cutting rules and the four outcomes before the July 2023 deadline
For additional guidance on how to conduct supervised T&C assessments under the new Consumer Duty

By the end of the session, you’ll be able to:

Update and reposition your approach to T&C appropriate to the new Consumer Duty
Analyse the changes that are needed to support a consumer outcome approach rather than one that is compliance driven
Confidently answer challenges on how your T&C framework supports clients pursue their financial objectives
Demonstrate to stakeholders including the board, internal audit, and the regulator how your approach to people competence and capability management achieves ‘good customer outcomes’.

PIMFA Webinar: Achieving positive cultural change and a competitive advantage: Part 1: the FCA’s approach to D&I and positive action vs positive discrimination
2023-05-25 10:00 - 11:00
The FCA is increasingly focusing on what financial services firms should be doing to promote diversity and inclusion (D&I). We will explore recent updates from the FCA and what we are expecting to see in 2023 and beyond. We will consider a range of measures to promote D&I, referencing “real life” case studies, and the fine line between lawful positive action and unlawful positive discrimination.
This webinar will help you understand:

The FCA’s current position on D&I and be prepared for what might be coming down the pipeline
What steps you can take to promote D&I in your firm, avoiding the costly pitfalls of positive discrimination

PIMFA Learning: Consumer Duty Series - Session 2: Engaging with Third Parties
2023-05-23 09:30 - 11:30
With fundamental regulatory change like the introduction of the Consumer Duty, the problem for firms both large and small often isn’t with planning – many strategies are well developed – but with execution. The Consumer Duty series tackles the implementation of Consumer Duty head-on to provide PIMFA member firms with a well-structured approach for Project Leads, Compliance & Risk Heads alongside Senior Managers to confidently meet the July deadline.
You will return from each of the three sessions with a set of tools and approaches you can use to:

Improve your ability to organise, manage, and prioritise the key requirements of the Duty
Anticipate and avoid pitfalls that could derail your project plan.
Respond to FCA’s latest announcements and instructions.
Address your firm’s most critical Consumer Duty issues.
Feedback and answers to your Consumer Duty execution challenges

Session Two: Engaging with Third Parties
PIMFA member firms are relying significantly on their third parties to transmit quality information, particularly relating to the consumer support outcome. Firms need to give detailed thought to the type, timing and volume of information they need from their third-party service providers to test consumer outcomes.
Furthermore, manufacturers and distributors are required to share information required by each for monitoring outcomes. While augmentation of existing templates may be helpful, these are unlikely to meet all firms’ requirements.
This session (that you can attend in person or online) will focus on:

Engagement strategies with third-party suppliers to access information to monitor customer outcomes.
The additional information you may need to share between manufacturers and distributors, and what is the most efficient way to achieve this.

By the end of this session, you will be able to:

Know what’s an appropriate level of detail you will require from product providers.
Recognise the pitfalls of relying on PROD and COLL for meeting the Consumer Duty Products and Services and Fair Value outcomes.
Learn how large and small firms are effectively and efficiently gaining the information they need from their third-party suppliers.
Address information flow challenges, exploring with peers how to optimise information flow between manufacturers and distributors.

Format and approach
You can choose to attend this two-hour session in person at the PwC London office or online. However you choose to participate, this session is run as an interactive learning experience that brings the research and experience of the PwC Wealth Management team together with senior managers who want to strengthen their firms’ approach to Consumer Duty implementation. In this online workshop, you will be broken into smaller discussion groups to work through exercises, discuss scenarios and collaborate with your peers on solutions to overcome even your most challenging execution obstacles.

Financial Crime Conference 2023
2023-05-18 10:00 - 17:00
The PIMFA Financial Crime Conference 2023 gives attendees access to industry leading debates from professionals across the regulatory, law enforcement, innovators and providers in the Financial Crime space.
As the financial crime landscape evolves with new techniques and technologies, the growing threat to firms and their clients is undeniable.
In response, regulators are pushing back by implementing stricter controls. Firms need to know how to protect themselves and their clients and what can be done to operate in a safer and more resilient environment.
The Conference will be taking place in-person in London and will also be live-streamed. In-person tickets are limited and early booking is recommended.
Early-Bird discounted tickets are available until 3 March 2023.
When selecting your ticket below please ensure you are selecting the right type – in-person or virtual.
To access the PIMFA member discount you will need to log in to your account first.
Event Details:
Date: 18th May 2023
Times: 10:00 – 17:00
Venue: Shoosmiths, 1 Bow Churchyard, London – EC4M 9DQ

PIMFA Webinar: Authentic Leadership Programme 'Find out more' session May 2023
2023-05-17 13:00 - 14:00
The Authentic Leadership programme is PIMFA’s response to supporting women who face a unique set of challenges when progressing into senior leadership positions.
Our research shows that women aiming to rise to leadership positions in wealth and finance still have to overcome a set of challenges, including the Imposter Syndrome, unconscious bias in the workplace, a peer group that shrinks as they assume more senior roles.
In this session with Programme Lead, Caroline Holt invites you to:
• Find out if the programme is appropriate for you or your colleagues
• Hear about women graduates who have completed the programme
• Get your questions answered about the programme – what you will get from it, how it all works, the admission process and fees
• Discover how this programme differs from other Women in Leadership programmes for women

PIMFA Learning: Consumer Duty Series - Session 1: Practical Strategies & Approaches For Testing Consumer Outcomes
2023-05-03 09:30 - 11:30
With fundamental regulatory change like the introduction of the Consumer Duty, the problem for firms both large and small often isn’t with planning – many strategies are well developed – but with execution. The Consumer Duty series tackles the implementation of Consumer Duty head-on to provide PIMFA member firms with a well-structured approach for Project Leads, Compliance & Risk Heads alongside Senior Managers to confidently meet the July deadline.
You will return from each of the three sessions with a set of tools and approaches you can use to:

Improve your ability to organise, manage, and prioritise the key requirements of the Duty
Anticipate and avoid pitfalls that could derail your project plan.
Respond to FCA’s latest announcements and instructions.
Address your firm’s most critical Consumer Duty issues.
Feedback and answers to your Consumer Duty execution challenges

Session one: Practical Strategies & Approaches For Testing Consumer Outcomes
The Duty requires firms to help customers achieve good outcomes, and to report on this annually. Consequently, firms must be able to measure if they are achieving good outcomes for their customers.
In part one of this three-part session series, The Consumer Duty team at PwC will support you:

Assess design considerations for testing each of the four outcomes;
Decide what data will be required for monitoring and testing outcomes;
Direct what actions may be required to remediate poor outcomes.

By the end of this session, you will be able to:

Ensure that your definition of what a good outcome against the expectations set out in the Consumer Duty stands up to regulatory scrutiny.
Evidence that your firm can achieve good outcomes across each client touchpoint and to the standards set out in the cross-cutting rules.
Develop a proven approach to review and improve your existing outcome testing arrangements.
Compare your firm’s approach to outcomes testing with your peers.
Grasp how your firm can use outcome testing to reveal causality and highlight areas for improvement.
Learn how to overcome the challenges of demonstrating compliance with the ‘consumer understanding’ outcome.
Interpret the data you’ve gathered and recorded from your tests to evaluate performance and to inform recommendations.

Format and approach
This two-hour online session is an interactive learning experience that brings the research and experience of the PwC Wealth Management team together with senior managers who want to strengthen their firms’ approach to Consumer Duty implementation. In this online workshop, you will be broken into smaller discussion groups to work through exercises, discuss scenarios and collaborate with your peers on solutions to overcome even your most challenging execution obstacles.

PIMFA Online Training Course: Meeting Your Clients ESG Needs under Consumer Duty – Principles and Practices Your Advisor Population Need To Know And Adopt
2023-04-27 09:30 - 12:30
It’s too easy for PIMFA Member Firms to assume that their current suitability checks and approach to assessing a client’s ESG preferences will stand up to regulatory scrutiny through the lens of Consumer Duty.
In less than seven months, the FCA requires you to be able to evidence that your firm is putting themselves ‘in the shoes of your customers’, acting in good faith, avoiding causing foreseeable harm and enabling customers to achieve their financial objectives.
So how can your firm meet these exacting expectations by 31st July?
This CPD Accredited and CISI Endorsed course takes you step by step through a framework your firm can adopt to improve your approach to client suitability, the critical component in your firm’s ability to meet the Duty’s two outcomes on customer support and consumer understanding.
In addition, a follow-on coaching session with your trainers, at no extra cost, ensures your advisor population not only meets their regulatory obligations, but have a playbook to develop a deeper, closer relationship with their clients.
In this live, interactive, tutor lead online training course, we take you through how you can:

Update your current approach to suitability to align with the new Consumer Duty before the 31st July.
Cascade to your advisor population a proven, best practice approach to improve how they assess their ESG client preferences.
Deploy ‘ready to use’ approaches your advisors and wealth managers can immediately use to evidence a clearer and higher standard of care to the regulator, while meeting client needs and expectations.
Achieve genuine competitive advantage in client experience giving you the tools and support you need to build the capabilities of your client facing teams.
Leverage Consumer Duty as a catalyst for commercial growth based on growing a values based purpose driven wealth management business.

Post course coaching
A highlight of this training course is the inclusion of one-to-one coaching to support you implement key learnings of this training course within your firm. Alongside your coach, you will discuss your action plan for executing your newly learnt approaches and how to overcome expected or unexpected execution obstacles.
Who should attend?
Heads of Sales who, looking to build and maintain a strong sales pipeline, want their team to develop a deeper level of engagement, based on their values with both prospects and existing clients.
Training & Competency Supervisors who want to provide the highest levels of training and competence of their financial advisors, wealth managers or financial planners.
Compliance Heads and Senior Management who want:

Adopt a best-in-class approach to customer verified outcomes adopted and embedded across all their intermediaries.
To put in place the essential ingredients support commercial growth.

If you are a Philantrophy Impact member, please email learning@pimfa.co.uk to receive your discount code for tickets

PIMFA Webinar- Candid Conversation- The challenges facing women as they progress their careers in wealth and financial advice April 2023
2023-04-26 14:00 - 15:00
Financial firms have made progressive steps to be a more inclusive environment that is open for women, but the glass ceiling remains very much in place. This invisible barrier, which hinders women from rising to leadership positions, has come to the attention of regulators keen to see that firms to proactive measures to tackle inequality.
Join Caroline Holt, leader of PIMFA’s Authentic Leadership programme for women, Sarah Wulff-Cochrane, Principal at UK Finance and Jayne Newton, Head of Policyholder Tax for Royal London on Wednesday, 26th April 2023, from 2.00 pm to 3.00 pm for a candid conversation to explore the unique set of challenges facing women as they progress their careers within the wealth and financial advice sector.
Our panellists will share their own personal experiences, discuss what they see happening for other women in the industry and talk about what’s helped them and other women to step up and embrace success.

Assuring Consumer Duty (Webinar): Aligning your programme with the FCA outcomes
2023-04-26 12:00 - 13:00
The deadline for Consumer Duty compliance is fast approaching, and financial services organisations are working hard to ensure that they have the correct measures in place before 31st July 2023.
But with so many complex and far reaching programmes in flight, designed to implement an array of process changes and outputs, it’s important to ask:
How can you be sure that the customer outcomes resulting from your programme will genuinely meet the regulations?
In this webinar, Beyond’s partners Matt Neill and Matt Beattie will explain how to:
1. Map project outputs against the Consumer Duty outcomes and cross cutting rules
2. Identify gaps and shortfalls, and prioritise how they can be addressed
3. Define the data and reporting you need to be able to fully evidence to the regulator your compliance against the new rules
Beyond is a specialist consulting firm focused on helping operations, compliance and technology leaders deliver their most critical objectives, while providing them with the best possible experience. We operate exclusively within Financial Services, with expertise across banking, asset and wealth management, and insurance.
Speakers
Matt Beattie, Director at Beyond
www.linkedin.com/in/matthew-beattie/
Matt has over a decade’s consultancy experience working with financial institutions to deliver global transformation programmes focused on optimising client facing operations and delivering regulatory change.
Matt Neill, Director at Beyond
www.linkedin.com/in/matthew-neill1/
Matt has over ten years’ consultancy experience helping financial services clients navigate the ever-changing client lifecycle management landscape, building a strategic function that sets them apart from others.
To book click here
Contact details: Robin Sapherson, Head of Marketing, Beyond
robin.sapherson@beyondfs.co.uk
+44 (0)7900 65 1972

PIMFA Webinar Staying a step ahead – how to identify and respond to regulatory ‘hot topics’
2023-04-20 11:00 - 12:00
There are lots of regulatory publications to keep on top of. Enforcement notices and Dear CEO letters often contain rich insight into the thoughts and priorities of Regulators. At a minimum, they require consideration and assessment as to what they mean for you. Indeed, it is common in Final Notices for reference to made to previous regulatory soundings, that meant the firm should have been on notice to the particular concerns. And so, these publications almost become pseudo-rules in their own right. However, with the volume and length of these documents, demonstrating your reasonable steps is not easy.
In this FREE 60-minute webinar, the team at Avyse Partners cut through the noise, highlighting for you the essential regulatory requirements, themes and messages you might have missed from recent announcements.
This webinar will:

Make sense of recent FCA Enforcement notices and Dear CEO letters
Extract for you the most salient points from the regulator’s most recent documents & speeches
Make your life easier by tackling forthcoming regulatory headwinds using Avyse FREE gap analyse tool
Support you avoid committing the same regulatory breaches and failings as your peers

PIMFA Webinar: Consumer Duty through a Training and Competence Lens
2023-03-30 10:30 - 11:30
Now that the FCA’s plans for the new Consumer Duty have started to sink in, firms are now getting to grips with what they need to accomplish by July 31st. However, whilst there is a lot of discussion about the new principle for business, cross-cutting rules and new conduct rules, there appears to be very little discussion at this stage about the over-arching role of “employee competence.”
Would your organisation be confident to hand over their Training & Competence records to the regulator? If asked, could your firm demonstrate the gap analysis and subsequent development plans for each new starter you’ve onboarded in the last few years? Would being asked to demonstrate “role relevant” training on conduct rules to staff make you start to feel a little uncomfortable?
Regardless of whether you might answer Yes/No/Don’t know to any one of those questions, we think your input and perspective would add value to our debate on the topic, so, join PIMFA and the Worksmart team to discuss:

The regulators expectations
The implications of the new Conduct Rule 6
What does good T&C look like under Consumer Duty?
How you can evidence, measure, and monitor the competence of the staff to deliver defined customer outcomes
How firms can your approach to T&C support Culture change in your firm
How RegTech can improve your approach to T&C

The Scotsman Annual Investment Conference
2023-03-22 08:45 - 15:30
The high-profile Scotsman Annual investment conference is now in its 9th year and is back bigger than ever.
This year’s conference will cover a wide range of themes, such as market trends for 2023 and how investors should best position themselves, the importance of sustainability and ESG for places and people and alternative investments.
The 2023 event will be a full-day conference providing the opportunity to discuss and debate a broad spectrum of investment-related issues in the current economic climate, with a focus on the future.
There will be plenty of time for Q&A sessions and for networking throughout the day.
Our expert speakers include:
DAVID COOMBS, Head of Multi-Asset Investments, Rathbones
ZEHRID OSMANI, Portfolio Manager, Martin Currie Global Portfolio Trust
DAVID ATKIN , CEO, The Principles for Responsible Investment
LUCY CHADWICK, Partner and Head of ESG, Global Infrastructure Partners (GIP)
DR LESLEY SAWERS O.B.E, Non-Executive Director, Crosswind
LAURA MATHIESON, Associate Director, Savills
OWEN MCLENNAN, Partner, Dentons
GILLIAN FLEMING, CEO, Mint Ventures
BENJAMIN LANCASTER, Co-Founder, VCL Vintners
For more information please visit the website by clicking here

PIMFA Regional Roadshow - Bristol
2023-03-16 10:30 - 15:30
We are aware of planned rail industrial action on 16th March which may cause disruption however , we fully expect the event to go ahead as planned.
The PIMFA team is taking to the road for the second regional roadshow of 2023. The team, along with our guest speakers Shoosmiths and MITIGO Cyber Security are looking forward to meeting registered participants at our host partner RSM UK’s office in central Bristol.
PIMFA Roadshows provide attendees with the opportunity to meet and listen to SME’s on relevant industry topics, this time we will be covering:

Consumer Duty Jonathon Crook and Thomas Morrison (Shoosmiths LLP)
Regenerative Investing Jack Chellman (Global Returns Project)
Cyber Resilience Kerrie Machin (MITIGO Cyber Security)
Comprehensive Regulatory Update Simon Harrington (PIMFA)

Networking opportunities will also be available.
Attendees will receive 3 hours of CPD for full attendance.
RSM UK, Second Floor, 1, The Square, Temple Quay, Redcliffe, Bristol BS1 6DG

Conversational Engagement: Can secure & compliant messaging seriously impact revenue?
2023-03-08 15:00 - 17:00
Can convenient messaging improve the service experience enough to drive topline growth for wealth managers, banks, and advisors?
The answer is yes – but it does come with challenges. Not only do regulatory bodies require all communications to be recorded, but the issue of data security is front and centre of clients’ minds.
Join Jens Rabe, Chief Operating Officer at Unblu and Jeremy Barnes, RVP Services, North America at Unblu on March 8, 2023 at 16:00 CET for the webinar, “Conversational Engagement: Can secure & compliant messaging seriously impact revenue?”
The webinar will explore:
– The challenge of regulatory compliance and how it’s currently impacting firms.
– The opportunities that convenient messaging represents within wealth management.
– The Unblu Conversational Engagement Platform – with a focus on the Secure Messenger.
Client-advisor interaction can represent a path to accelerated AUM growth.
Are you ready to connect with your clients in a more meaningful way?
To book click here

SEIS Webinar for Financial Advisers
2023-03-08 10:00 - 11:00
Register now for this free, one-hour webinar on SEIS investment for financial advisers from the Enterprise Investment Scheme Association.
The webinar will be hosted by EISA Director General Christiana Stewart-Lockhart, and will feature:
-️ Alistair Marsden (Director, Nova Growth Capital)
-️ Jeffrey Faustin (Chief Investment Officer, Jenson)
-️ Jessica Fox (Business Development Manager, Haatch)
-️ Sunil Shah (CEO, o2h Ventures)
During the webinar, our host and expert panellists will discuss:
✅ Details of the Seed Enterprise Investment Scheme (SEIS)
✅ An overview of what investing in an SEIS fund looks like
✅ Last minute tips
✅ The proposed changes to the scheme from April 2023
✅ Key things to consider
✅ Examples of investee companies
This will be followed by a Q&A session, where attendees will be welcome to ask our panellists questions.
The webinar is fully CISI CPD qualifying for attendees.
The webinar is a production of the Enterprise Investment Scheme Association (EISA), the official membership organisation for the Enterprise Investment Scheme and the Seed Enterprise Investment Scheme.
With thanks to our sponsors Nova Growth Capital, o2h Ventures, Jenson Funding Partners and Haatch.
To register your place click here.
Please note: We, the EISA, may share your personal data with third parties in certain circumstances including (but not limited to) our sponsors. Before we disclose personal data to a third party, we take appropriate steps to ensure that the third party will protect personal data in accordance with applicable privacy laws and in a manner consistent with our privacy policy, which can be accessed here: https://eisa.org.uk/about-eisa/privacy-policy/
For further information please contact Mary Rodgers at mary.rodgers@eisa.org.uk

PIMFA Regional Roadshow - Leeds
2023-02-28 10:30 - 15:30
The PIMFA team is taking to the road for the first regional roadshow of 2023. We, along with our event partner MITIGO Cyber Security are looking forward to meeting registered participants at our host partner Shoosmiths LLP’s offices in central Leeds.
PIMFA Roadshows provide attendees with the opportunity to meet and listen to SME’s on relevant industry topics, this time we will be covering:

Consumer Duty Jonathon Crook and Daren Allen (Shoosmiths)
Normalising Mental Health Chris Clarke (Chasing the Stigma)
Cyber Resilience Kerrie Machin (MITIGO Cyber Security)
Comprehensive Regulatory Update Alexandra Roberts (PIMFA)

Networking opportunities will also be available.
Attendees will receive 3 hours of CPD for full attendance.
Shoosmiths LLP, Platform Building, 9th Floor, New Station St, Leeds LS1 4JB

PIMFA Webinar: Authentic Leadership Programme 5 'Find out more' 2023 Session 5
2023-01-12 16:30 - 17:30
We would like to invite you to discover more about PIMFA’s ‘Authentic Leadership: How to Thrive as a Female Leader in Wealth and Finance’ programme with this FREE 60 minute, no obligation webinar.
In this webinar with executive coach Caroline Holt, you will:
• Find out if the programme is appropriate for you or your colleagues
• Hear about women graduates who have completed the programme
• Get your questions answered about the programme – what you will get from it, how it all works, the admission process and fees
• Discover how this programme differs from other Women in Leadership programmes for women
