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‘Conduct Risk’ is now a Board priority.  As SM&CR extends to include your firm, regulators are taking high-profile enforcement action against misconduct in many more types of firms.  Financial service providers must carefully consider how customers are treated, how best to manage conflicts of interest and how to overcome old assumptions that compromise good decision-making.  Businesses new to the Conduct regime at first see it as a compliance burden – but the more enlightened come to regard it as a great opportunity to build commercial value, while improving customer service.

Regulators in the UK and worldwide now press firms to show how their leaders are behaving responsibly and taking the initiative to develop good risk culture.

In a single-day, interactive workshop, we lead member firms through the new regulatory approach.  Practical and hands-on content covers essentials of Conduct Risk and actions your firm needs to take to be ready to report on it.  The round-table, small group Chatham House format also provides a great ‘safe space’ opportunity to share, discuss and learn from experiences with other delegates.

This workshop will help you…

  • Make sense of the key terms ‘Conduct regulation’, ‘Conduct Risk’ and ‘Culture Audit’ and how these apply in practice to your firm
  • Discover how the regulator uses behavioural research in Conduct audits and enforcements
  • Recognise what ‘good behaviour’ best practice consists of today, and will be in future
  • Know what questions the regulator will ask you – and any of your staff – on future visits from December 2019
  • Preview expected prosecution hot spots in the coming year
  • Start the process of compiling a Conduct Risk framework
  • Consider which elements of your compliance budget are most worthwhile
  • Try using new tools that improve control and oversight of Conduct Risk in your firm
  • Plan to keep ahead of the regulator’s agenda – with a 5-year forward view

Delivery method

This workshop combines live trainer input, participant sharing of knowledge and experiences of regulatory encounters, with practical teamwork based on real case examples. The session is limited to 16 attendees to ensure high levels of interaction and retained knowledge.

By the end of this workshop you will be able to….

This concise one-day workshop aims to equip leaders responsible for ensuring their firm satisfies the regulator’s questions, including roles tasked with creating and embedding the firm’s Conduct Risk framework – likely to include attested Senior Manager roles, as well as Compliance, Risk, Conduct and Culture team leaders.

Who Should Attend?

  • Senior Managers
  • Heads of HR, Risk, Compliance
  • Compliance Officers

Small group sizes & expert trainers

Small group sizes allow a high level of interaction and support. We use only the best trainers that facilitate interactive classes.

Your Trainer

Dr. Roger Miles researches behavioural economics, regulated reporting on Conduct and Culture, and patterns of rule-breaking.  He counsels Boards on best communication of risk, uncertainty, and desirable behaviours, on conduct matters generally, and on finding new MI to overcome the limitations of conventional risk assessment. He has led initiatives for “risk-aware working”, corporate value protection and business development for global organisations including financial and professional service firms, tech and information providers, energy, telecoms, and utility companies. He regularly delivers bespoke workshops for leadership groups in private, public, NGO and professional advisory sectors. Dr. Miles teaches psychology of risk at two graduate schools and publishes both specialist research and popular commentaries. His latest popular handbook for managers is Conduct Risk Management: A behavioural approach (Kogan Page).


Dr. Roger Miles
Independent Consultant

Booking and Registration Information

If you are a PIMFA member please ensure you have logged in to register for this webinar, podcast or event and receive your discount. If you are unsure of your login details you can request a new password via our website or email us to reset it for you. If you are unsure whether you belong to a PIMFA member firm please register for an account or email us and we will confirm this for you. You can still register for our webinars, events and podcasts as a non-member (charges apply in some instances). Requests may take up to 48 hours to process.


13th December
09:00 - 16:30
£400 - £500
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CPD Hours


PIMFA, 22 City Road, Finsbury Square, London EC1Y 2AJ
London, SE1 7PB United Kingdom
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